Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I'd like to thank Gwyn in the Cambridge Lion's Yard store for helping today with my phone - some difficulties I had that I didn't understand, he was very patient and helpful - thank you!! :):)
one week now without any phone signal in Buxted area, ongoing problem O2 seemingly doing nothing to resolve or answer complaints
Thanks for letting people know about maintanance work being carried out in Harrogate over the last 48 hours, I have been expecting important calls and have had no signal so have no idea wether or not these calls where made. Terrible customer service,...
Contacted customer services today regarding a 3 month old Xperia Z3 phone which had an aerial fault. After requesting what O2 could do about giving me a replacement phone while it was getting repaired, I had the phone put down on me.2nd phone call, I...
I have been a customer with yourselves for a number of years and have 4 contracts currently running with you. My phone is due for an upgrade and I went into one of your stores today to ask about this and said that I have been online and seen a contra...
Please create a feature for the settings in the TU Go app "Only receive SMS messages whenever there is no phone signal". I often travel between two houses (my old home and student house) and my old house is a very bad area for signal. I love TU Go as...
i have no problem getting on the order site. IMEI number is accepted then i pick the size and go on to the details page, name address phone number and so on...when you click the finalise button a nice red box appears to tell you the postcode is inval...
Live Chat is busted.. after about 20 attempts to refresh and try again, it's still busted, so i lost all hope of ever contacting o2 through it. What is o2's email address?
I'm so tired of getting inconsitent information from O2. I spoke to a sales guy in the store about switching to PM from P&G, but EE are offering the same deal for £2 cheaper - he said O2 could match that no problem. I didn't have much time so I said ...
Totally dissapointed with 02.Contract expired in december but 02 has placed me on a rolling contract and continued to deduct money with out consultationIts easy to find information on new devices a nd additional service but dificult to find out why i...
