Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28904 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29279 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48242 Views
  • 117 replies
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Want my PAC Number

My wife wants to go back to EE and maintain her number - we would like to keep the O2 account open (It's part of the Virgin Media deal we got) - so I would like a new O2 Number and a PAC number so she can move to EE.

K1S2 by Level 1: Joiner
  • 250 Views
  • 2 replies
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EU DATA

I have travelled to France and purchased a 50GB Orange Travel pack eSIM for €49.99 My download speed is consistently >100Mbps By comparison my UK EE mobile wifi and O2 dribble along between 3Mbps and 9Mbps

Galaxy watch 6 Classic LTE esim with O2

After sitting in various O2 shops for hours it looks as though my problem is solved. but there are residual side effects. My Samsung watch is paired wit a Samsung S23 Ultra, both unlocked but I'm using O2 esims. The knowledge base of O2 employees is ...

Rizmo by Level 1: Joiner
  • 673 Views
  • 1 replies
  • 1 kudos

Customer Feedback

Just wanted to say thank you again to Will in customer service line. Regardless of my mistake he still helped me instead of being like most of the customer service agents they just passing you through to different people and you have to explain to th...

Erikas by Level 1: Joiner
  • 4592 Views
  • 10 replies
  • 4 kudos

Could o2 worker stealing card details?

I switched to a sim only deal and they requested my card details including security number. The lady on the phone sounded south african. It seems too much a coincidence but the day after multiple transactions are attempted on that card I provided det...

Wanny89 by Level 1: Joiner
  • 3198 Views
  • 20 replies
  • 3 kudos

DATA BREACH

I can't find the right way to contact you because customer service minimizes the situation reassuring me that everything is alright.In a nutshell, talking to one of your agents I understood that, whilst you were migrating data from Virgin Media to O2...

Luca0000 by Level 1: Joiner
  • 2195 Views
  • 10 replies
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O2 is the worst network

I'm completely frustrated. O2 charge me huge amount because of terminating contract before 14 days. I'm not support to charge any amount. None of customers service is helping me out.

Bijoy by Level 1: Joiner
  • 522 Views
  • 3 replies
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Refused a delivery

Hello about 3 weeks ago O have refused a delivery on .y samsung watch 6 classic due to the wrong size. I still haven't heard anything from 02 and they are ignoring my emails, I just wanted to get some info on how long this normally takes to get my de...

40% off scam got me or nearly did

I was called by someone claiming to be from O2 and offering 40% off. I was fooled for a while as I've had similar genuine calls from Virgin. I made the mistake of giving them a code and they changed my password. I realised my error and hung up and ch...

Its_Erik by Level 1: Joiner
  • 593 Views
  • 1 replies
  • 0 kudos