General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Windows 10

I have just upgraded to windows 10 on my pc. The 02 site will not let me download a pdf copy of my detailed bill. Any solutions reasons? John

Resolved! Cold calls - getting stupid and should be illegal..

Cold calls are becoming more and more common. They are driving me nuts. I get "injury lawyers", "PPI claims", "debt consolidation" and every other low life industry. This was frustrating enough at home.. but has really reached a whole new level while...

Dont commit to O2 or youll regreat it.

1Try contacting the o2 customer service.2Tyr to understand what they tell u3service ic crap.

Calm customer support

Very calm and helpful Matt in the Chapelfield, Norwich shop yesterday. Thanks.

Resolved! O2 Email now with Sky How do I delete downloaded messages from the server

Hi I use a PC at home to download my email (Windows Live Mail) and these are saved on my PC. This only downloads new emails. Unfortunately they are still still stored on the Server and when I access O2 emails via my phone it downloads all the emails ...

Resolved! Incorrect premium charges on by bill

Hello, I have been charged £1.5 each week for the 6 weeks for something called Buongiorno B!Games. I have not subscribed to any such service and it seems like a scam which has been charged onto my account. How can I get rid of it and get a refund? Th...

Trying to get through to O2

Why is O2 just total crap 5 times now at 15 minutes trying to get to talk to someone to cancelthis dreaded contract.

O2 Customer Support

Is it unusual for a Customer Services phone call to disconnect itself after exactly on 20 minutes on hold?

Is it normal to wait a week for my order?

Hi guys,Last Tuesday I ordered an iPhone 6 for my daughter for doing well in her exams for delivery Thursday evening (paid £8.99).It never arrived.After numerous phone calls last week it has apparently been lost between warehouse and courier! I have ...

Resolved! Imported phone

I have bought a phone from Hong Kong but can not get it to register on the 02 network.Any ideas. I have tried the select networks option, says its registered then when i try to make a call its says not registered on network