Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Im almost due an upgrade,so I went into my local 02 shop today. I'm interested in the S6 Edge plus, but the phone on show had a loose home button. It felt like it could fall out. So I Googled it and there is a fault it seems. The S6, S6 edge and the ...
Jobs keeps on turning doesn't he..."If you ever see a stylus, then they got it wrong"
When I tried to get into My O2 this afternoon I got this strange response. Why would a webpage be changed because a high number of customers were on the site? Seems weird to me.
I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so ...
Hi guys, I’m happy to introduce a new initiative from within O2 We all know how powerful reviews and personal experiences can be between members; The reviews you all create are fantastic at informing others, as well as showing existing opinions on th...
I am 02 since March 2015 - problems ongoing and repeating each time for Device only payment method - Direct Debit only - up to 3 times now 02 have cancelled with my Bank - why they do this I am at a loss - last month Default Notice issued for non pay...
Like many others here, i have never owned any Apple product as i feel their premium price tag doesnt justify their low/mid spec. With the pending announcement of the iPhones 6S today, what would it take for other like-minded people to jump from Andro...
Hi, My daughter is studying in Spain for a year and has a 02 phone contract for the UK. Is it possible to suspend the contract? Or change the usage over as it is quite expensive to use this service in Spain? Any ideas are welcome. Thanks
My Tarriff is £8.50 and My device plan is £6 and that makes my bill £14.50 thats what I agreed on so why does it say I need to pay an other £6???
Sir / Madam, I have a whole afternoon trying to pay my bill, i found nothing straight forward and to make matter worse you had my user name incorrect, there was total confusion from beginning to end, i do not know where the .com came from, so then i ...
