General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Calling abroad

3 weeks ago I had to make an urgent phone call to a taxi company (UK) from Hong Kong. I didn't dial a code. I just made the call as normal (selecting number to make a call). Is this something I should be concerned about?

Appalled with the service received

I've moved to a sim only 4G deal after my contract with EE expired. The main reason being that I couldn't get a 3G signal at work. But my colleagues on O2 could get a 4G signal. My number ported over and no problems so I was very happy. However I not...

Porting Issues From Vodafone

Have any other customers had issues with receiving calls from Vodafone mobiles since porting from Vodafone to 02? I've had an issue since April 2015 that since changing networks that my clients on Vodafone can text but cannot call me. Despite finding...

Resolved! A long shot

I upgraded my phone today. So i've given my son my samsung s5 and he gave his brother the sony z3. Son who had the sony z3 is still in contract with that phone. Now the question is can my son use his sim only card in that phone or is it locked to my ...

Resolved! Discount code?

hi. I work for a company that O2 offers a discount to off my monthly bill. Can you tell me the www. Address that I go on to please? I have posted on here as the helpline number and the online chat is busy

Resolved! sms message centre texts in latest bill from 0 2

I have been charged .40 p each for lots of sms message centre texts which I do not believe Ihave sent. I live in Singapore but am very careful not to send texts and use my flatwifi for i messenger and emails which is free. Does anyone know why I am b...

On hold 1h 45min and counting 28/10/2015

This simply has to be the worst customer service I've ever experienced

Resolved! Feedback for Pooja!!

Today I was on Live chat with Pooja. I wanted to see if i could get more Data without paying anymore. within 5 mins Pooja managed to do this for me. Great Customer Service and very Friendly. Thank you so much. From shawney

Aaargh - been on hold for an hour and a half - and counting!!

Why dont you have enough advisors?!! I've been on hold for over 90 minutes. 90 minutes of my life wasted - and counting!! I'm on the second loop of your annoying hold music hold compilation. I bet if I was on your new customer sign up line I'd have b...

Resolved! Why is my mobile phone signal AND mobile network coverage so terrible?

Hi all, Bought a Samsung s5 mini last August ('14) with 24M 2GB 4G monthly tarrif. I don't make a lot of calls or use the internet on my phone much when I'm out and about. For the first year it was fine, but a month or two ago the service started to ...