General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Proof of Purchase Nightmare

Ok i have spent a week now trying to obtain a proof of purchase document from o2. It has been a nightmare i have been in contact with customer service no less than 10 times. A number of times i have been told the document has been sent and to please ...

Resolved! gold keyboard

Just thought I'd give a nod here to Go Keyboard. They have a beautiful gold and black keyboard with swipe function which goes beautifully with the platinum gold s6 edge x

O2 Webmail

Can't believe that O2 have turned off the webmail service! Customer services have just told me this relates to a communication back in 2013 but can't show it to me. Yes I was one of those customers who moved over to Sky so told webmail would continue...

Disgraceful Customer Service

Exactly one year ago, I upgraded my phone. However, it did not suit and I returned it within the period allowed. Although I have spoken to O2 on numerous occasions, and despite their promises to amend and refund the account, I am still been billed fo...

customer service

if O2 think im going to hang on line for 15mins or more to obtain a "pac code" calling from another mobile they are mistaken. i think i will now change both phones to another network with new numbers.

Resolved! 4G

Just got my Samsung S6 and 4G coverage is good in my area. My phone settings are set to 4G/3G/2G auto connect. On the O2 website https://www.o2.co.uk/4g/setup/ you enter your number and a code is sent by text. When you enter the code you are given th...

WiFi abroad..a query

You know I am a technophobe.... that goes without saying but I have had some major problems with the WiFi in my apartment since I arrived in Spain. Not with my mobile... but both laptops. Never had an issue before.The Wifi company is a small one run ...

Resolved! phone

Hi i just ordered an samsung s5 neo and i was thinking if i can change it with an s6 it is contract by the way.

Resolved! Irritated - cannot get through for assistance on helpline

I have just wasted nearly an hour of my life on hold during three calls where I keep getting disconnected after 20mins of hold music. I am now getting really aggitated. Seriously, can someone call me on my number ending 615 before I go bucko.

4g at Heathrow airport

coverage checker and my network app both say good indoor but only seeing 3G so reported via my betwork app . At least the Heathrow wifi is working