Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Any of you guys know how long before a repair job created in an O2 store is visible on the tracker. I have the ref etc but it keeps telling me that no repair exists.
Terrible customer service. Went to the edgware branch of o2 to get a replacement sim card. did a security check, had id and bank card and got a sim card. all well and good. gone home, contacted o2 to get the lost bar removed from my account when they...
In Bruges at the mo and still can only use my tab on wifi at the hotel. "Mark" and "Charlie" have both failed to be of any use whatsoever and I have lost patience having just tried "live"chat and been kept waiting as "we are extremely busy". Seriousl...
How do I obtain the pac code for my phone ?
So picture the scene, Christmas morning and all through the house was four girls screaming in delight. A wife enjoying the commotion, dancing and signing.Then, out the blue comes the S6 to record the fun and laughter. Later, after the Currans Got Tal...
Hi everyone, 2015 is in full swing and with that will come a deluge of new tech for us all to get our hands on throughout the year Technical advancements are being made every day and some of the current devices available; Be they phones, tablets or w...
Hello, I just learned in chat the the number porting request I made via the online form on Saturday was declined for security reasons--you'd think someone might have notified me in the intervening three days, so I could try again? This was the first ...
I recently had the misfortune to have a call from an O2 agent Aerial Direct. I have been with O2 for over 15 years and upgraded my phones and services with them as I had always had a good service from O2 no real complaints. The call from Aerial came ...
Try The Tech Review – Microsoft Lumia 640 LTE Firstly I would like to thank O2 for offering me the chance to try out this device. Being a keen Microsoft enthusiast, it has been interesting using one of the lower end Lumia devices. My review will make...
Sorry, this is a bit long, but I'd like to offer this case as warning to other customers.We used to have a business phone account, with three family members using it, SIM only. On the 19th May 2014, we went to an O2 store to swap to three individual ...
