General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Payment not showing on account

I paid my bill on 2nd October in full through the app, it is still say it is unpaid and I have now been disconnected but the money has left my bank account. I am going round in circles trying to sort out, very frustrating can anyone help?

O2 Ofcom Complaints

I am commenting with regards to the worst customer service and technical issues that O2 are providing us with.I have had lost payments, customer service not replying, managers not calling back when promised and just plain useless customer service rep...

Poor phone reception

Hi. My husband and I both are 02 customers and have been for quite some time. Increasingly we are using our mobiles for calls at home. The O2 signal at home for calls for both of us is poor at all times of the day, achieving 2 bars at the most with f...

Virgin Media O2 UK Start Introducing Single Customer ID

This might have already been mentioned on this forum, but for anyone who missed it :- Virgin Media O2 UK Start Introducing Single Customer ID - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/11/virgin-media-o2-uk-start-introducing-single-cust...

Lyca Mobile UK Confirm Personal Data Breached by Hackers

We have seen a few posts from individuals trying the port their numbers into O2 from Lyca Mobile and experiencing issues. This link updates the difficulties that Lyca Mobile are facing :- Lyca Mobile UK Confirm Personal Data Breached by Hackers - ISP...

International

Hello, I am in Egypt. Is there a bolt on that will give me included calls please?

O2 offers extra savings this Black Friday with even more deals now available

This press release has appeared on the VMO2 website today :- O2 offers extra savings this Black Friday with even more deals now available - Virgin Media O2https://news.virginmediao2.co.uk/o2-offers-extra-savings-this-black-friday-with-even-more-deals...

Virgin + O2 Sim migration

Hello all, Just looking for some advise. 18mths ago i Renewed my Virginmedia package at that time i had a Virgin sim card and so did my partner. As part of the deal they moved my sim to O2, but not the other one.So we decides to migrate the other acr...

How to recognize dangerous scam texts and what do do next

Although this article has a US focus, it does contain much information of relevance to UK residents :- How to recognize dangerous scam texts and what do do next | TechRadarhttps://www.techradar.com/computing/that-text-message-is-a-scam-and-other-crit...

Is this a scam

Hi,I've not long migrated from Virgin mobile to O2.Yesterday I had three calls from a number in Leeds saying they were from O2 offering me 50% discount on my bills for a year if I responded to some texts that I received. I can share the number.I have...