General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! O2 Repar, Damaged theri end! HELP?

Hi, I sent my Nokia Lumia 930 in for repair as after the windows 10 update the phone rebooted and just got stuck in a boot loop of turning its self on and off. after waiting 2 weeks i contacted them to ask what was happening with my phone they said t...

Resolved! Persistent unknown callers

How can I block the phone number of a persistent anonymous callerFrom RobK

Resolved! International calls - misleading charges?!

Hi all,last month I went to Thailand and met an Australian friend out there for a week. I got a text saying calls back to the uk will be £1.50 per minute. I literally only phoned the Australian number my friend has while we were BOTH in Thailand only...

Resolved! 21202 balance enquiries

Hi,During the past 2 days I haven't been able to get a balance from the 21202 number. I just keep getting an O2-alert saying that there had been a processing error for the request. I wondered if anyone else has had the same problem? My phone is just ...

Resolved! O2 customer support email address - EU charges

I am away on holiday and would very much like to email the facts to someone in customer support. It is not convenient to talk right now. How can I get my case and complaints about roaming charges whilst I am in the EU dealt with?. I have just had a t...

teenage bolt-on hell

My teenage son lives with his Mum but i pay his monthly (contract) phone bill. His data usage has gone sky-high as he has been buying bolt-ons without my consent. I changed my username, password & security question but he still has been able to buy b...

O2 not being sold off?

apparently Telefonica might not sell o2 after all http://www.totaltele.com/view.aspx?ID=493898

Resolved! No access to 'My O2' on O2 website

Trying to access My O2 on website but get this error message;'Unfortunately your browser doesn't support My O2. Please upgrade to the latest browser version'I'm using an Apple Macbook and have tried Safari, Firefox and Chrome, all browsers appear to ...

Resolved! Transferring credit from one O2 sim to another

Hi guys my mum has an old basic phone with an O2 SIM card in it which has £40 credit. I have recently bought her a Samsung Galaxy Alpha which only accepts Nano sim. I now wish to get a nano SIM card with O2 to fit into the Samsung phone and then tran...

No signal at work

I get no signal at work what so ever. Looking at terminating contract i think as have been in store but no luck