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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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O2 switch up

Hi, I’m eligible to use o2 switch up, but I’m wondering does it have to be a new contract or can you switch to a pay as you go phone? Thanks

nmcel018 by Level 1: Joiner
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o2 coverage map

Just wondering if anyone knows how often the coverage map at https://www.o2.co.uk/coveragechecker gets updated? Any ideas @Martin-O2 @RafaC @lewys-gp @Chris_K ? Noticed that I was getting 5G while my daughter was swimming, but according to the map 5G...

Screenshot_2022-05-05-17-03-47-29_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
gmarkj by Level 66: Unequalled
  • 4046 Views
  • 13 replies
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How to Reset Network Settings on Samsung

The resetting of network settings is often suggested on this forum as a way of dealing with connection issues. This article will be of relevance to anyone who wants to know more about this process :- How to Reset Network Settings on Samsung (howtogee...

Oxonian by Level 27: Desk Jockey
  • 528 Views
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Foldable 'phones

This article might be relevant to anyone who is considering venturing into the world of foldables :- I've used foldable phones for months — here are four software issues I noticed | Android Centralhttps://www.androidcentral.com/apps-software/foldable...

Oxonian by Level 27: Desk Jockey
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Stolen phone

I have been paying a line rental and device plan for a year now for a stolen phone, I had only had the phone a matter of weeks at the time. The phone and sim were blocked but I was told I had to continue to pay this contract. I am wondering - why was...

ra25 by Level 1: Joiner
  • 591 Views
  • 4 replies
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Lost SIM

I've lost my sim and need a replacement with my number. All I can find are numbers to call to report it and get a new one but I have no sim so I can't possibly call. Its really frustrating.

TH5 by Level 1: Joiner
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SIM card stuck with no tariff

I’ll try and keep this as concise as I can. Any thoughts and feedback will be very welcome. I ordered and setup a PAYG sim last month. When the sim arrived I topped it up and ported my existing number in from Vodafone. After doing this the sim has ne...

Recharge

I need your help please.I have a voucher.Where can I redeem it at https://myo2payg.o2.co.uk/or with which key combination?Thanks.Ralph

Ralph3 by Level 1: Joiner
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  • 2 replies
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