General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Apple Watch Cellular Plan Error 14

I had to restore my Apple Watch and when trying it add back the cellar plan it says the following:Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

OFCOM. Mid Term Price Rises

Some movement, but any changes will be too late for the next round https://www.bbc.co.uk/news/business-67680327.amp

Regarding my overdue bill

HiI was due 108.89 pounds earlier however I paid it yesterday. It's still showing that it's due. May I please know what is happening?Thank you

Samsung S9 MCK

Hello All,I accidentally blocked my phone when I wanted to use a card from another network. I have an nck number but I entered it incorrectly and now I need an mck number. can you help me ?Regards.

Stuck at credit check

I have recently purchased (tried to purchase) an Apple Watch series 9 with o2 who have already taken a deposit out of my bank account and sent me contract documents however I have not passed checkout.I received an email on Friday stating that it will...

New phone

Why are contract prices cheaper than if you purchase a phone in a store??

Compliment Staff

How do you send a compliment about a member of staff who has provided outstanding service

8 complaints without resolution and counting. How does one get help?

I've now had my 8th complaint "closed" without so much as a comment from O2, let alone an actual resolution.Does anyone know how to actually speak to someone within this group of thieves with even a smidgen of authority to actually do anything other ...

Permanent closure of O2 retail store tomorrow (Monday) - Cowley, Oxford

I was told by an acquaintance this morning that at 4.00pm tomorrow (Monday), this O2 retail store will close permanently :- Cowley | O2 Storehttps://stores.o2.co.uk/o2-store-cowley Apparently, the staff are being dealt with by a combination of redund...

Is O2 Upgrading Platform?

I've placed an order on a 3rd party website for a phone+contract with o2 however I've been advised that my order is delayed because "O2 are currently in the process of updating their computing platform to increase their security and processing abilit...