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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 44609 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 36411 Views
  • 45 replies
  • 6 kudos

Recommend a Friend

Very surprised to find there is no option or reward for bring a new customer over to 02. Even more surprised that the concept was not understood by the chat person!

Iestyn by • Level 1: Joiner
  • 172 Views
  • 2 replies
  • 0 kudos

Can't pay final bill.

Hi,So I was given a final bill to pay, however I don't see any way to pay it.Here is the message I get:"You still haven't paid your final bill of £5.44. Please pay now through My O2, or by calling 2729 (free from your O2 mobile) or 0800 902 0217 from...

No internet

Hi all Yesterday I lost all internet access on my old S9, I'm using it as a hotspot with a Giffgaff SIM. So I took that SIM out and put it in my S20 which is unlocked. Still no internet access. Took my 02 SIM placed it in S9 but no internet, so put 0...

Garrfy by • Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Fraud team

I tried over and over again to put through an order online to upgrade the device I have. It would let me all the way through to the device upfront payment screen but when I tried to make the upfront payment I kept getting an error message. I tried wi...

Lozzat85 by • Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

I have just wasted 6 hours of my life dealing with the worst customer service i have ever experience

These guys manage to make Vodafone look good and they are Pathetic Honestly the indian call centre is not fit for purpose. All i wanted was to set up the O2 app and register a payg sim, Sadly thids is beyond the cspsbility of the people they employ. ...

Credit refusal

Hi, I'm an O2 customer that pays for two hand sets. £82 per month. I have never been turned down for credit before but thats what happened yesterday when i tried to upgrade the phones. I've never missed a payment in my life to anyone. I have no ccj's...

DarrylA by • Level 1: Joiner
  • 318 Views
  • 7 replies
  • 0 kudos

DAIsy AI Granny

This actually looks quite cool, by VMo2 and hope it is deployed into Live, but do we really want o2 to be intercepting calls https://news.virginmediao2.co.uk/o2-unveils-daisy-the-ai-granny-wasting-scammers-time/

madasaf1sh by • Level 78: King of Kings
  • 1084 Views
  • 8 replies
  • 0 kudos

Why do you find communication so dificult

I submitted a complaint online Jan 7th about a known to you mast problem. The problem beeing that the other party on all calls was very distorted and ineligible. What gave you the idea that calling me to discuss the compliant was going to help? I cou...

Stupid by • Level 1: Joiner
  • 177 Views
  • 3 replies
  • 0 kudos
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