General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

data roaming

Hi I have been told by 3 different 02 customer service advisers that i can take my hauwei e5770 hotspot to spain .When i get there just turn it on and use it as normal ,No extra bolt on to buy .no extra data charges .still the same data plan of 30g. ...

Resolved! Shocked! Purchase of nearly new phone

I have purchased a nearly new phone from o2, this a phone for my son. I have discovered that the sim they have given me is still in use or only stopped 3 months ago! What is going on? The phone was rang 3 times by a woman who said it was a friends ph...

Resolved! Data

My data runs until the end of the month but has not renewed since November so Iam left with no data

Resolved! contract with o2

Dear People, I,m very unhappy with o2 shops , went to one of the branch to register for new contract but completely misguided and wrong information obtained . Planning to take a consumer account contract more specifically a student account but end up...

Resolved! Keeping my current pay as you go package withnew phone

My husband would like to buy me a new phone for christmas. I am currently pay as you go and top up £10 a month and any credit left over gets added to my new balance.I have heard that you can't do this anymore. Is this true as I would like to keep eve...

Disappointed

This post relates to my wife's phone and we wondered if it was just us or others have had a similar experience. Basically her phone an LG K4 purchased at a local O2 shop became unusable dropping calls and on occasion dialling other numbers mid call. ...

Resolved! Your reference number: 1392955

Dear Sir/Madam, I had ordered 3 iPhone 7 devices today then I got an email to sign the contract but since I got the email at 12.34 since then till now I have tried many times to go to the contract but each and everytime it says my password is wrong, ...

Resolved! Payments on my PHONE that are NOT MINE!!!!

Two SATURDAYS AGO I travelled on a very train to London!! While I was on the train NAKED Ladies appeared on my Phone so I switched it OFF!! Later when I was Travelling back ...A bill came up on MY PHONE for stuff i have never had from Supposedly from...

Cancelling contract!

O2 are incompetent at cancelling your contract even though you tell them 3 months in advance and send you the transcript to say they will - thats after spending an hour listening to talk about staying and asking 6 times if i want the number as pay as...

Argos vouchers priory

For the last few years I've had an 02 reward of an Argos voucher on priory but haven't had one this year has anyone else? Thanks