General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Bill when in hospital with no other means of communication

I was hopitlised 28 october to 10 november you can imagine the shock of a bill for £145.00 and when contacting o2 I got no help for which I am disgusted and will leave o2 as soon as possible after over 30 years.Has any body experiaced the intrasigent...

Resolved! 02 Simplicity 12 month contract.

I have been on 02 simplicity since march, with 2 sims cards, one for me and one for my son, now just today my phone number recieved an upgrade message, but my son hasnt and theres nothing on his 02 account online despite both sim cards obviously bein...

Resolved! Refresh contract-waste of money!!!!!

Morin,Last year I took out refresh contract 30gb iPhone 6s,A year later was looking forward to my free upgrade.Phoned o2 to check phone was in stock and a don't have to pay upfront cost the answer to both was yes in stock.(iPhone 7plus 128gb) and no ...

Resolved! Terrible 4G service

Using 4G for data at train stations - London Victoria and Clapham Junction - is almost impossible, and highly inconsistent at best. Despite there appearing to be a strong signal, the data fails to load if you are trying to access a web page. This is ...

What is wrong with a lot of o2 CS, DIsgusting is an understatement

I have been a o2 customer for at least 10 years since I was a child first pay and go then pay monthly, and tbh I always liked it, I have had contracts with orange, EE and vodafone, but now Im thinking seriously? I had a contract that ended october 20...

Resolved! Complaints

Did you know that O2 do not allow complaints to be made by email?This make complaining very difficult unless you have hours to spare explaining on the phone or by live chat.

Knowledge Base guides/Index of Help links

Thought I would mention this here as a standalone topic.Knowledge Base guides are being produced with current updated information.The forum still has Index of Help guides available...which are all in one place and easy to find HEREProblem is, some of...

Resolved! o2 Family Bolt On

for two days now i have tried to remove a number from my Family Bolt on, on all occasions upon confirming the request, i either get an ERROR page from o2 with a "Try Again Later" message, or my Bolt on page comes back on with the wrong Name and Numbe...

02 PRIORITY TICKETING A TOTAL SCAM

SO STRICTLY COME DANCING GO ON PRE SALE TODAY WAS ON WITHIN 2 SECONDS OF LINK GOING LIVE AND NO FLOOR FRONT ROW SEATS???? SERIOUSLY ANY DATE 2 VENUES AND NONE AT ALL??? THIS IS USUAL RUBBISH 02 FOB US OFF WITH SO WHY DO THEY NOT GIVE DECENT SEATS FOR...

Resolved! 4G

When I had my iPhone 5 I followed the steps to set up 4g. However 4g never worked. I came to the conclusion my phone wasn't compatible. I have just purchased an iPhone 6s and again followed the steps to set up 4g and it was still running from 3G. Was...