General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 sin card

I recently bought an iPhone 6S sim free mobile, my old mobile was a 5c, when I tried to put my SIM card which is O2 into my new phone it states that the new phone was not caparabke with this SIM card and I had to contact my service provider to iron o...

Phone Spot

Who are these pests? Had a call and loads more, about renewing contract/upgrade if I want to do this I do it direct on line are they "O2's renewal agents working with CarPhone Warehouse to get you a better deal" or as most of what I see in on line re...

Resolved! What is happening with the signal in Newark

I have noticed in the last few months the signal in Newark Nottingham is terrible, lucky sometimes to get at least 4 bars, indoors forget it, the calls will just drop, I have a spare phone for emergency's which is on 3 no issues,To be honest in 2016 ...

CPW calls

So here we go ...yesterday and today I have had 3 calls from an unknown numberI missed two and answered one today.It was Carphone Warehouse. The advisor knew my full name. I have never done business with Carphone Warehouse in my life. I stayed on the...

Resolved! Adult sites ie dating sites

I have spent an hour chatting to a guru,Trying to get my phone to access the over 18 dating sites, to no avail, wasted my time and their time also.My phone never leaves me.I am never anywhere around anyone who is under the age of 18.Every time I have...

Resolved! my Doro mobile phone bill

I understood my mobile bill each month was going to be £16 and £5 can you please explain why I am being charged 22/9 £12.17 and 24/10 £24.69 and 22/11 £17.79 on top of the £5 as I don't understand why I have these charges. Could you please explain wh...

o2 repair tracking

O2 repair tracking doesn't seem to work for me?It says that the repair has not been found. If I remember correctly I have previously received text when it left for repair and then when it arrived and so on. I have sent it Tuesday 15th and nothing yet...

Resolved! Need 4G coverage in Hindhead Surrey GU26 postcode

Dear O2, I have received a news from you that you will install a 4G network in our area GU26 postcode since October 2016. Up untill now we still have a new poor signal both general reception and network. It is very poor signal overall. Please could y...

subcripition fraud and poor service

Frist thing is no safe guard in place to stop fraud on ppl account which needs to be resolved as a direct source of trusted payment to people's bank accounts. Spoke to 3 agents and they all said they couldn't stop it only remburse me for the extra am...

Poor reception

Wouldn't a lot of poor reception problems be solved if the Ofcom regulator insisted that all the mobile networks in the UK allow roaming.Roaming allows customers' phones to connect to another operator's network if their own service provider is not av...