General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Payments on my PHONE that are NOT MINE!!!!

Two SATURDAYS AGO I travelled on a very train to London!! While I was on the train NAKED Ladies appeared on my Phone so I switched it OFF!! Later when I was Travelling back ...A bill came up on MY PHONE for stuff i have never had from Supposedly from...

Cancelling contract!

O2 are incompetent at cancelling your contract even though you tell them 3 months in advance and send you the transcript to say they will - thats after spending an hour listening to talk about staying and asking 6 times if i want the number as pay as...

Argos vouchers priory

For the last few years I've had an 02 reward of an Argos voucher on priory but haven't had one this year has anyone else? Thanks

delivery of upgrade by uk mail

I am still waiting delivery of my ugrade by uk mail, why would anyone use this company , they have a a phone number which is always engaged, and the one time I got through, after imputting information they required, ,the recorded message said, thank ...

Resolved! Receiving calls from 0800 064 9955

I'm receiving calls from 0800 064 9955 and they are telling me they are calling in behalf of O2 to requesting me information. I'm not very confident with this kind of calls so, I usually hang-up them. Are this phone from O2?

PLEASE STOP

can you please stop foriegners from phoning my house, I have a recorded conversation between myself and one of your foreign colleagues. I got intouch within the 14 days to cancel as the service where I lived was really bad but according the checker i...

Update on community number filter and account-related threads

Hi guys, FYI, we have had to remove the filter on the community for personal numbers. There is a bug in the forum software and Lithium is currently investigating it. We sometimes need to acquire member's numbers via PM (for rewards, escalating querie...

Resolved! o2 Travel

Very unhappy with recent changes to o2 travel. I was charged for 6 days when abroad last month but don't have any record on my device of texting phoning or browsing on these days. While o2 has kindly refunded me as a goodwill gesture, they insist I m...

Resolved! Claiming free gift issue

Following previous issue with claiming free gift of incorrect link I followed the new link as advised but have now run into another issue whereby my email address is flagging as invalid. I cannot claim my free gift without the email address. I know t...

Facebook (recent update) and mobile data

Facebook recently updated (a couple of days ago for me)Just warning people to check mobile phone settings for FBA number of people I know who had the same update have found FB has reverted settings back to 'Video Autoplay over Wifi and Mobile Network...