General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Unable to deliver emails to O2 customer email addresses

We cannot deliver emails to any of our customers who have an @Anonymous.co.uk email address and we getting complaints as a result.The bounce back message is:"failed","status":"4.4.7","diagnosticCode":"smtp; 554 4.4.7 Message expired: unable to delive...

Resolved! Terrible xmas

I upgraded my sons o2 contract in CPW and wasn't told I could not return or cancel within the cooling down period that o2 have. I got the wrong phone and tried to return it but they wouldn't except it or wouldn't cancel the contract now I'm going to ...

Billed £400 for airtime, after paying off device plan and requesting account to be closed.

Hello all I took out two o2 refresh contrracts a while ago, and paid off the device plans in full, requesting for both to be cancelled with immediate affect. The next month, a direct debit payment was taken from my account for over £400. I called o2 ...

Resolved! AUTO TOP-UP

I tried sending this as a response to an O2 email but it must be a 'no reply' address, as it didn't go through. This is at least the second time auto top-up has failed. None of your list of three possibilities seemed relevant to my situation, so that...

Resolved! No service! Hull area!

So since June I've been struggling to get a signal on my xperia z5, o2 have had me do everything except stand on my head and nothing is working! Last week they had to replace my phone with a new one of the same model due to a malfunction in the softw...

Resolved! Cannot make call to vote on BBC Sports Personality of the year!

Tried to phone one of the mobile numbers (6228201) for mobiles to phone to vote on the BBC Personality of the Year event. Call cannot be made "call failed"! How come?

Resolved! Free gift

Can anyone tell me how to claim my free gift from an upgraded Thanks

Missing Voucher

I ordered a new ipad for click and collect. So after waiting for 30 mins in the most disinterested disorganised store in the planet to collect my shiny new ipad, you can imagine I was frustrated when i got home and opened to discover the voucher id b...

data roaming

Hi I have been told by 3 different 02 customer service advisers that i can take my hauwei e5770 hotspot to spain .When i get there just turn it on and use it as normal ,No extra bolt on to buy .no extra data charges .still the same data plan of 30g. ...

Resolved! Shocked! Purchase of nearly new phone

I have purchased a nearly new phone from o2, this a phone for my son. I have discovered that the sim they have given me is still in use or only stopped 3 months ago! What is going on? The phone was rang 3 times by a woman who said it was a friends ph...