General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

fraudulent text cost

Hello, I have been an O2 customer for about 3 -4 yearss, I have 2 phone lines last year I noticed some strange bill costs approx £8 so relatively unnoticeable to mer. What I did not know was that i was being charged for text messages i have never rec...

Positive Feedback on my last day!

I've been with 02 the last two years, the signal has been horrible in my area and I have had several issues with my account. My contract expires within the next month.I'd just like to commend the customer service team member Donna, who I was just in ...

£300 taken from o2

Hi, Basically, I decided to upgrade early on my contract. I got through the 'Delivery', 'Payment', 'Agreement' parts of the upgrade process, before I got to the 'Review' section and then decided to not bother upgrading just because I changed my mind....

Resolved! Dissapointed in O2

I've had no signal for two days now and have been told it will be another day before the issue is resolved. I have been awarded no compensation and no apology for the lack or service. Is this normal? Do O2 really not care that they aren't providing t...

Reward Nominations for February 2017

Hi everyone, 2017 is flying by and it's time to nominate some content for this months rewards! Each month, we ask the community to nominate any content on the forum over the last month that made a good contribution to the community. Things like guide...

Trying to get my number transferred to new phone - 3 times and nothing done by O2!!

I've been trying to get my phone number transferred to my new phone for 6 days now, and each time I try O2 promise me it''' be "done in 24hrs" or "by the morning" - but nothig happens - no change and no contact from O2 to tell me why or when. I had a...

MWC 2017,

Loving the o2 coverage of new devices announced at MWC this year, I only hope apple recieved similar levels of promotion by o2 and this forum.Absolutely ridiculous how little time for any release the forum gets, but come September, it'll be all over ...

Leaving 02 from abroad

Hi, i am living in Lanzarote, i lost my phone & although i have paid insurance since 2004, 02 say it is'nt covered because i did'nt inform them i changed handsets 2 years ago. So i want to leave 02, i don't have an english phone, & it would cost a fo...

Quadrangle survey feedback

Your agents Quadrangle asked me as an O2 customer to fill in a survey and I agreed.Then you asked me who my main provider is and I said 3.So you terminated the survey.This time last year I had several O2 phones on various contracts and tariffs. I now...

Problems with network signal today

Started having poor signal problems today (mon 27th Feb) poor 3G and no 4g in ordsall Salford, anyone else having problems o2 customer service over 45 min wait on the phone