General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Fraudulent calls - a simple way for O2 to protect customers

This afternoon I received a scam call from what looked like a Cardiff number - 029 2018 0191. This number is part of Ofcom's "Drama Use Range" - these phone numbers are example numbers and will never be routed as a proper call. Similar to how America...

issue with my phone making a scrambling alien noise and disconnecting

for over two months i have had an issue with my phone scambling-with horrendous noise when being used and dropping calls. this only happens in one location-MY HOME. yesterday I spoke with Apple and spent 2 hours resoring the factory settings Today-it...

Some advice please

My wife is in need of a new phone and I am petitioning to humbly seek your knowledge... The only constraints she has are as follows: -decent(ish) camera [Probably 8MP or higher] -not too big [Current phone is an Samsung A3 original] -probably Android...

Resolved! Leaving a sim only contract

Had my sim only contract for 14 months will I be charged if I leave? It was originally a 12 month contract thanks

Resolved! O2 - WORST CUSTOMER SERVICE EVER

I have had the worst experience of customer service in my life with O2. Safe to say, I will NOT be a returning customer to o2 after my contract has finished. Before Christmas, my phone was smashed and I made a claim against my insurance. I was charge...

Resolved! Data Usage

I get 5gb data every month, it renewed on the 26th february, on my samsung galaxy s7 it says i have only 1.2gb left however, on my o2 account it says that i have 3.7gb left, can you please advise why this has happened and which one is correct?

Resolved! Help please. Can connect PAYG to mobile signal but with no internet?

On the advice of adamtemp64 on this forum, I've just bought a HUAWEI B315s-22 mobile router intending to use it in a remote area where I am unable to get a fixed phone line installed. It will be used primarily as a phone as it has a RJ11 socket and t...

Phone corrupting MicroSD - But card is fine in old phone

So I woke up today and found my MicroSD card was corrupted in my Xperia Z5 and was telling me to reformat it, after work I tried the card in my old phone I keep for reasons just like this and the SD card was fine, so I used it to back my stuff up. I ...

Resolved! iPad Pro 9.7

Does anyone know why it's taking so long for o2 to fulfill an iPad Pro 9.7 order was told told next day delivery then wait a week and now not sure when stock will come although it's showing online as delivery within one week !! Anyone else having thi...

02 priority error message 503

this message is on behalf of customer mr Mr wai lam getting eror message 503 when trying to add an offer on 02 priority customer email is :sowspirited**Personal info**