General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Is there any way to retrieve game progress?

I've used Smart Switch to transfer all my games to my new Galaxy S8+ but, of course, have lost all my progress. Is there any way I can get my progress back?I seem to recall some suggestions a while ago when discussing this prior to the Note7 recall b...

FREE DATA OFFER

On My Offers I have a Free 1GB of Data offer, I just have to click on the Sounds Good Button..... it doesnt work and Live Chat dont know anything about it. Is anyone else having problems with this???

Resolved! PM Connect

Hi, I have just noticed that my O2 account has been charged £3.00 per week dating back to mid-September. The payments are apparently to PM Connect which is described as an App. I need to stop these payments and get my money back. Has anyone else suff...

In O2 Skipton shop today

I went into town shop to ask same lovely lady who sorted me out the other day if she could make facebook icon big as it disappeared under store iconStavros = long time general manager of shop who has helped me several times was on phone saying he's s...

Review of my new phone

I have just posted a review of my new phone. I know it's in the wrong place. Unfortunately I can't post to Blogs where it should be. But @Martin-O2 knows about my problem and will move it to Blogs for me.

dab radio

hi there, just wondering if it's possible to pick up dab radio without it eating through my data package on my s4 please?

All you can eat data? Appalling!!

I'm endlessly frustrated with o2's sloppy service and false claims. I'm currently in Tenerife North (the signal was no better in the south), my internet connection is so poor I can't load a single video and have to wait at least 5-10 mins for a basic...

An observation ...

Google has replaced the Encyclopoedia Britannica Yes, it's taken me 3 years on the forum to realise this & use Google with confidence ... until recently I was concerned about the sourc(es) of some postsAs a kid I used the EB for help with homework & ...

C'Mon O2 ... your underskirt/slip is showing

OK Big Business ... Corporate with a Big Capital C ... object to make money ... why? to keep their investors happy, after all they have parted with substantial amounts of their money given it to Big Bright Guy = the MD as used to be now CEO for him t...

Volte

When is 02 launching there volte every other network has released it apart from 02. They said they were trailling in quarter 4 2016 then releasing it after there has been no update or any news on this. Does anyone know anything about it.