General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Feedback from Community Admin

Can Community Admin confirm how many new member registrations there have been specifically posting comments on the TuGo closure announcement please ? No doubt Lithium's database can be queried to extract the information which would be of interest to ...

O2 Wifi calling

Just started using O2 wifi calling. Great I thought, O2 have finally caught up with the rest. Wait a minute, texts don't work when using wifi (I am of course out of the o2 signal area otherwise I wouldn't be using wifi calling). To get texts presumab...

4G data drop outs in Central London

Problem: Despite seemingly strong signal (4G showing 3-5 bars on my iPhone 6), data is either extremely slow or (more and more often) there's NO data working at all. If I go into settings and turn off 4G, so that it is forced to connect to the 3G net...

PAYG - Loyalty Big Bundle

I had thought about leaving o2 Pay & Go because it seemed to be no longer very competitive compared to other networks in terms of the £10 bundles you can get out there. Called for PAC code and was surprised to be offered a retention deal. It's called...

Holiday

How could that be possible when the phone was on airplane mode also the data was turn off and the biggest joke is the phone itself was over heating so it would not turn on. That was going on for two long weeks . I did not use the data not even once w...

Tower down?

Any reason Why I can't get Internet here in Girvan South Ayrshire? I have to rely on WiFi constantly. Not good when I'm trying to run a business.

Nowhere else to turn...desperate for help.

Need help I have tried contacting o2 on the phone and on live chat about my bad finance. Due to the bad finance o2 had reported the phone as lost or stolen through mobicode because it was not paid off yet. However I have now paid the entire contract ...

3G/4G service

I have concerns regarding this as I live on the Isle of Skye and currently AGAIN in portree have NO 3G connection and for large parts of the south end of the island don’t even have GPRS,also can’t always be guaranteed to get a Wi-fi connection..........

O2 Outbound Team for upgrade

Hi all, I'm due an upgrade in 2 months on my iPhone 6S and have been in contact with the Customer Service Upgrades team through the 202 number. I've had 3 conversations with the Customer Service Advisors on the telephone to have a conversation about ...

O2 are going downhill

As the title says. O2 need to rethink this move & strategy. It’s beyond despicable. People who use these services will lose out massively with no suitable alternative or apology or warning. Customers will leave you in droves. I am only with you still...