Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28899 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29273 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48233 Views
  • 117 replies
  • 0 kudos

Great customer service

Went to Car phone warehouse in Darlington town centre this morning to buy a new phone. They could sell me the phone but had no 'tec guy's to transfer all my data.Walked next door to 02 and Richard had it all sorted for me quick as you like and he sor...

S9 plus vs iPhone X

I am torn between the s9 Plus and iPhone X. I can upgrade Monday and i am swaying more towards the iPhone only because of the 3d touch and rise to wake then again i do like the look and specs of the s9+. Does anyone in this community have the s9+ at ...

calviin by Level 3: Thinker
  • 4915 Views
  • 40 replies
  • 1 kudos

PAYG - £10 charge for payment history

O2 don't provide a payment history on the web portal.You have to pay £10 by cheque or postal order, send a photocopy, scan or digital photo of the SIM card, ensuring the SIM number is clearly visible and a photocopy, scan or digital photo of a recent...

Emmmm by Level 1: Joiner
  • 708 Views
  • 2 replies
  • 0 kudos

Huawei P10 Range

I became a true Huawei convert last year when I tried out the P9 Plus, fell in love with it, and promptly took out a new contract to get my hands on it - despite the fact my Note 3 was functioning perfectly fine and in immaculate condition having not...

Wa10 by Level 19: Quirky
  • 5359 Views
  • 23 replies
  • 1 kudos

O2 Customer service very lacking

Having made 9 phone calls to O2 Customer Help 2 of which promised to call back which did notIt has taken from 6 March untill 16th March 2018 for My Problem to be resolvedProblem O2 unable to recognised my Email address even though the Send ALL Invoic...

ACCREDIT by Level 1: Joiner
  • 926 Views
  • 4 replies
  • 1 kudos

Excellent Customer Service

@Martin-O2 @MI5 @jonsie @Cleoriff I contacted Customer Services this week and was really impressed with the high level of service I received from the advisor. Every single question I asked he answered in a knowledgeable and confident manner. At no ti...

Guevara by Level 2: Apprentice
  • 1558 Views
  • 5 replies
  • 2 kudos

past usage

I find it difficult to find past month's usage on the this webite. I don't mean bills but waht you actually used in mins, texts and calls. It is easier on the app

harroldian by Level 1: Joiner
  • 1595 Views
  • 13 replies
  • 0 kudos

unhappy new payg customer

Tonight i decided to try 02 payg for the 1st time. I planned on buying a £10 bolt on so i topped up with £10. When i tried to buy the bolt on, i was told i only had £9 credit. Before i topped up i made sure my data was turned off. I didnt make one ca...

#MobileBritain - O2 best network coverage award

So Uswitch have revealed that O2 has been voted the Mobile Network with the best coverage, confirmed by Ofcom, complete with snazzy video that I cannot find on YouTube yet... Who'd've thought it...? https://twitter.com/O2/status/972157424281976833?s=...

pgn by Level 74: Whizz kid
  • 2078 Views
  • 13 replies
  • 0 kudos

Terrible Customer Services - via Capita

Worse customer service ever - cut calls off, promise to call you back - dream on! Can't see you bill that they have sent you so you have to email them the details!! Shocking service - on for hours going round and round - still not sorted. Guess this ...

Duncan3 by Level 1: Joiner
  • 797 Views
  • 3 replies
  • 0 kudos