General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Lack of SMS reception rural area

I don't know which board to put this, but this is an issue I have raised in our local O2 shop too. It really exacerbated yesterday's 4G signal issues too,Basically, since the TU app was discontinued, we have no way of receiving text messages at home....

No Data,calls or texts

I have been a customer with O2 since June, as i had heard good things about this phone provider. As of yesterday morning, my phone did not work for a whole 24 hours unless i was connected to wifi. I am disgusted with the service and help i recieved, ...

Vagelis

No data and no text

Complaint

How do I make a complaint for compensation due to having no service

Order Placed - No Phone

Good Evening All So i have placed an order last night for a Huawei Mate 20 Pro. All good order went throught perfectly, recieved an email at 1am this morning stating order has been dispatched and it should be with me today with tracking number for me...

Money Back

Do we qualify for money off our bill as yesterday was a shambles?

No network

Isn't there any way that any of us can get some compensation I am currently using Giffgaff which belongs to 02 the same network

A Bit Off-Putting

Just looking at the alternative tariffs from other networks for my sim only contract, and I’ve notice O2 are the highest priced. 2GB data + unlimited minutes & texts is £13 on O2 but much less with other networks. Put simply, O2 aren’t very competiti...

phone is sending 'texts' automatically

This evening [Thursday] my phone strated to send 'texts' automatically - only its not, it signals that one is sent, take the value off my credit and simply continues to send 'texts'The only way I can sop this is to switch off my phone.So far its done...

No Data all day!

This is unacceptable. I will ask full refund plus compensation! I’m an O2 user since 2018 and your service not only let me down but incur in damages in my business and personal affairs!