General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Not Happy At All

Raised a complaint off the back of another complaint..waited since yesterday, told 24hour return call would be made, had to chase call back from manager twice, never happened, then calls cut off at 8pm just as I manage to get through to somebody! Not...

Feedback

Hi Guys Im a o2 classic pay & go customer got a sony xperia L1 (white one) wanted to feedback the experiance of going in store my server was very professial & polite made me feel comfortalbe think her name was Kirstin not sure of that but wanted to a...

OnePlus 6

Any community members have a OnePlus 6 ?Any reviews or hands on reports from real people?Likes, dislikes, pros and cons? Thanks.

4G+ on S8, no faster than normal 4G?

I've just noticed I get this sometimes in Sheffield now. But running Speedtest shows no difference in speed over what it was with normal 4G? getting about 30-40MBps down and 10/20 up? I'd assumed it should be faster?

4G Signal in Manchester City Centre

Is this still a constant problem for O2 users? and when should we expect a fix for this?I'm only new to O2 having changed from EE as I was told O2 was a much stronger signal, and as I work in the city, 90% of the time I can never use my phone unless ...

4G feedback

Why dont o2 show 4G+ on there maps like EE do so you know where you will get it and and wont get it only askin

Health when at laptop

I experience a warning when I've been too long at my laptop ... it's a dull, heavy ache at the back of my head ... I then have to lie flat on my bed where it goes away of its' own accord ... then ... I can go back to the laptopI have a good workstati...

An unfamiliar caller at 20:47hrs - I ask you!

At 20:47hrs I get a call from an unfamiliar mobile number ... I'd say an Indian or a Pakistani voice asking confidently 'Can I speak to Jane?' ... I softly / steadily say 'Who are you?' ... male caller speaks very fast making it unintelligible to me ...

5g

Does anyone know when 5g is coming out?

Live chat

Is the live chat room unavailable for everybody at the moment or is it just me?? I need to get in touch with an agnent and cannot use my phone !!!