Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
So i returned my new phone which I didn’t like within 14 days. As tracked by royal mail it shows that the phone reached the return o2 center. When i asked them to cancel my contract they are saying that the phone is not marked as return. How many day...
I have never felt the need to write to any forum before but I am so fed up by o2 and their lack of service that I must vent my anger and find out if I am actually the only one this happens to. In short my phone was not retaining battery and was also ...
is anyone els having trouble contacting anyone on live chat my phone seems to be cut off even tho th ebill has been paied and i cant contact them to sort the problem
Hi guys,As you all know, this week Apple announced the upcoming launch of several new iPhone models which you can see below. iPhone Xs iPhone Xs Max iPhone XR They all look and sound absolutely fantastic , and I'm sure you're all very excited about g...
Read HERE yikes
I travelled to Ukraine for a 2 weeks , on day 11, I have received the message that I been charged £465 for incoming phone calls and check my billsSuch a bad customer service, why they couldn’t notify on beginning of my travel, instead waited till I h...
I have been a Talk Talk mobile customer for 30 months, Talk Talk are ceasing mobile provision and Have a "Partnership with O2" On my TT account page there was an upgrade offer, with O2, of a Samsung J3 with 1GB of data, unlimited calls and unlimited ...
I bought a new phone, I picked a collection point but the assistants at the Cribs Causeway, Bristol shop refused to transfer the data from my old phone to the new pnone. So I refused to collect the phone as it would have been useless to me.
Seems a funny title on an O2 forum, but I have Virgin fibre-optic broadband and yet again they are putting up their prices, significantly more than O2's policy of RPI increases, since being a Virgin customer, the price has increased by over 50% more ...
Hello, I have a situation that I would like to get some help with. I have bought a new phone while in Spain and it was stolen while I was in Spain. All the time I was using my o2 card in Spain, but when I asked for Proof of usage they told me that my...
