General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

New iPhones and deals

Ok so this is quite weird and I’ve probably asked it before but where are the existing customer deals??? I know there isn’t any but like what?? Why’s the loyalty to the new customers, not the ones that have been here for a while. The plans are quite ...

Looked into changing Tariff and what I was offered makes no sense!

Currently pay £18.72 pm and get 3gb of data + 3gb data bolt on. 500 minutes & 500 txts. Never need extra minutes or texts so not an issue. However some months I need a bolt on for data. It’s quite expensive, so thought I’d look into changing my tarif...

dodgy phone calls

For the last few weeks I am getting "missed calls" on my Iphone 7. They are from Senegal, Azerbaijan and others. They do not leave any message and they just appear as a missed call. Are these calls dangerous to my account and can they be blocked plea...

New members Transferred from TALKTALK

Hi ~ just wondered how TalkTalk mobile customers find O2Anyone else a member of Community?I transferred from TalkTalk in August having been promised a mobile with my BB contract for 24 months.I felt very unhappy ~ then crunch time and they reneged on...

Scam caller ‭0333 996 4465‬

Just received a scam call claiming to be from simply connected through o2 asking what type of contract I had with my number, I said you would know this, then offered me a new phone to try for 10 days and return free of charge.Sounded too dodgy too me...

02 calls not being received.

Apparently at the moment (17/09/18) some people are NOT receiving calls from other 02 users, this was gleamed from a "02 Live Chat Guru". TODAY. I am one of the peeps, and after a Sim swap, Im'e not happy! Have tried all the usual suspects that they ...

Roaming charges

Will 02 be increasing roaming charges following Brexit

Resolved! Ordered new phone out of stock

Ordered my new Samsung 5 mini on Saturday, said in stock. Received a text yesterday saying out of stock, expecting more deliveries on 26th (today). From previous experiences have out of stock phones been delievered to anyone quickly? Need my phone th...

Community content - your hidden talents

Hi all No panic, we’re not trying to launch yet another talent show Reading the forum, it’s clear that many of you have some incredible talents and can produce some awesome pieces, from blogs and reviews to guides and videos. For example, pdmoulsher ...

Customer Loyalty

Just a quick thing if your reading 02, your customer loyalty scheme is pretty non existent. I have been with O2 for over 10 years and have received absolutely nothing if return. I have been reasonably happy until recently, the customer service has be...