General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Change order of FAQs ??

Just a thought, but maybe the order of the FAQs (link below) could create the wrong impression re. network reliability etc. - perhaps shift How to get your PAC code and How to cancel your contract a bit further down the list.... O2-Community-FAQs

SCAM gets thru block

After falling victim to one of the scam message, I took the advise from members of the Community and contacted 02 Customer Services, who put a bar on all direct to Bill debits and bar Premium Rates.... However, today, purely by chance I checked my me...

Upgrade

Hi! I've been an o2 customer for many years and am entitled to upgrade this month. However, I am struggling to find an incentive to stick with purchasing from o2 given that, for example, the Samsung S9 - over 24 months at only 5GB data - is £45 per m...

Samsung Fold NOT coming to o2 at launch

I have been waiting patiently for updates on Samsung Fold and when it will be released including praying o2 will stock it. https://news.samsung.com/uk/samsung-and-ee-bring-galaxy-fold-to-the-uk Well according to this the Samsung Fold will be exclusiv...

Guide mentions

Hey everyone, We recently introduced the Product Mentions feature to the O2 Community allowing you to tag or mention products and link out to the shop page for that product. We've started with the recent launch of the Galaxy S10 range and are hoping ...

Mortgage Help

@Martin-O2 I have seen your name appearing a times on this forum and wondered if you could please help me. it would be very much appreciated. I have emailed the creditfile referrals email but have been reading on here that it can take some time to re...

Samsung galaxy fold pre order packages

Hi any feed back on when you can pre order a samsung fold and what kind of packages my contract finishes in march

O2 refresh - expensive choice of tariff changes

I joined o2 refresh last month and took a tariff with way too much data than I actually needed but was told that the tariff side of things is a 30 day rolling contract and that you can change up and down once a month if you need more or less data etc...

OPEN LETTER TO THE DESIGN TEAM

OPEN LETTER TO THE DESIGN TEAM The "new look" Community was introduced on 4 February 2019.Although members of the Community had previously been invited to submit suggestions, the "new look" appeared without any prior notification. Within hours, membe...

Lasevia and O2

I have been on the phone for over an hour with O2 regarding a company called Lasevia who O2 regardless of the fact that they are openly scamming O2 and GIFF GAFF customers in which O2 are fully aware but have failed to safeguard any of their customer...