General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Compensation

With today's woefull customer service and having zero data and only being able to make a couple of calls all day. Are we going to be compensated by O2? I have paid for a service which I am NOT receiving

No signal or data since 7am

What’s going on 02, I’ve had to use WiFi in order to make complaints you’ve not let any of your customers know what the issues are I had to google it yet all it says is your engineers are working on fixing the issues not been able to text, call or us...

credit

ive been sending text messages they sayin not sent but still gettin charged data been on not been able to use it can some one call me please

Outage

Do we get compensation for terrible service today

No network

Hi there I have not been able to use my phone all day since 7.30am today I can not make phone calls or receive phone calls this has put me behind on my work and from speaking to my children

STILL NO DATA 12 HOURS LATER

02 WHAT ARE YOU PLAYING AT 3 HOURS FINE 12 HOURS IS NOT ACCEPTABLE GET THIS SORTED NOW

See what you can do, O2.

So your network has gone completely AWOL, meaning that I can't send texts, use the internet or even make a phone call unless I'm on wifi. I effectively have no 'SERVICE'. BUT I BET YOU STILL WANT ME TO PAY MY BILL (IN FULL) AT THE END OF THE MONTH, D...

regarding compensation

i have just contacted customer services and this is what they have told me: We're unable to help with compensation at the moment. So I'm requesting you to contact us back once the services are restored.We'd be able to discuss about the compensation t...

Network Down

I have been without service nearly all day which affects my work. I sincerely hope that I will not be charged for December its cost me more today than the monthly charge. On the status page, well there is no status. Its the same as it was at 6am this...

Where are updates for outage problem

Can we please have an update about the outage problem as it is now become a bit of a joke 9 hours and still not fixed