General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

A nice bottle of wine.

i feel that o2 should buy us all a nice bottle of wine as a goodwill gesture. i'll have a beaujolais plz

Refunds?

After a complete shambles throughout today, surely we are entitled to a meaningful credit to our accounts. I have been trying to arrange my mum's funeral, and the service we have lost has added to my distress.

Compensate

I think o2 should give every customer money as they have disrupted a lot of people with no data and couldn't receive calls or texts most of the day

Is there a bigger joke of a mobile provider than o2?

O2 must be the worst major mobile phone service provider there is. The number of major service outages o2 has had in the 10+ years is remarkable. You rartely hear of other providers having issues like this. With o2 there's at least one a year. Couple...

No data and no service

I have had no data since 5am and from 1pm till 5pm no service so have been unable to use my phone. I want to know what compensation I’m getting for the trouble and if I’m not satisfied I will make no further payments. I’ve been a customer since 2006 ...

Compensation

With today's woefull customer service and having zero data and only being able to make a couple of calls all day. Are we going to be compensated by O2? I have paid for a service which I am NOT receiving

No signal or data since 7am

What’s going on 02, I’ve had to use WiFi in order to make complaints you’ve not let any of your customers know what the issues are I had to google it yet all it says is your engineers are working on fixing the issues not been able to text, call or us...

O2

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