General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

compensation

Please can you confirm if customers will be compensated for the loss of service yesterday most of the day?

Lack of SMS reception rural area

I don't know which board to put this, but this is an issue I have raised in our local O2 shop too. It really exacerbated yesterday's 4G signal issues too,Basically, since the TU app was discontinued, we have no way of receiving text messages at home....

No service at all

I thought the issues were fixed yesterday but I now have no service at all - calls, texts or data. I can’t call customer service as have no service! Live chat is busy and status checker brings up a message about yesterday’s issues being fixed. I need...

No network for 2 days now!!

So this is the second day now I can not make calls receive text or anything it’s a complete utter joke my phone is my work phone! And it’s going into the second day where I’m losing money!

02

O2 just sent my bill today . What should I do before paying it after yesterday.

Advice!

Hi, Due to the inconvenience caused yesterday, do you think we can get some sort of compensation? My monthly bill for O2 is ridiculous and I won't let it go. Has anyone tried to get anything out of them? Thank you!

No signal or data all day

Hi I had no signal or data all day yesterday and would like a refund for this please

No Customer Service

Like many others I have been unable to contact O2 by chat line (no-one available) or phone (3 dropped calls after a long wait each time). I understand there will be difficulties after yesterday's outage but I am using the only device available to me ...

No Data,calls or texts

I have been a customer with O2 since June, as i had heard good things about this phone provider. As of yesterday morning, my phone did not work for a whole 24 hours unless i was connected to wifi. I am disgusted with the service and help i recieved, ...

Complaint

I would like to complain about the service I cannot receive . I cannot access on line chat , ur phone lines r engaged ! So I’m here to tell you that I am not best pleased and that I have paid u for a service which I didn’t receive never mind all the ...