General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Signal trouble

Yesterday problems caused me a lot of bother yesterday I work for nhs and I need my phone a I work in the community in palitive care. I could not be contacted and I could contact my patients. I like to know what o2 will be doing about this

No Service

No service at all and in Holland, can’t call, chat 100% busy, thought all was sorted??My wife has same problemIt’s ******e

Poor Offer

So why renew my current contract 2GB & unlimited txt&mins at increased cost (£13) when I can get unlimited txt&mins+3GB from Vodafone for £10 a month?

Not very happy!!

Yesterday after the problem with the signal I had to buy a £50 new phone and EE sim just so I could communicate with my customer. I lost a lot of custom. What’s worst is I’m trying to Contact o2 but can’t get though the online service isn’t working a...

About the problem everybody had

I was left with no data I couldn't even make any calls or text my sister in law was left with no data she couldn't even make and calls or text we should both be in tilted to some kind of compensation towards the problems from yesterday

Network problem yesterday

Hi I was just wondering if there is compensation for pay as you go customers after the issue yesterday

Compensation

Yet again o2 has let down there customers. Been with them for many years. There has to be some sort of compensation for us.

No signal

As you know the 4g signal was off, no calls and no texts came through. I was really annoyed as I lost the opportunity for a job interview. I'm wondering what I can do to get a refund or compensation as I've try to Ring to get answers and it cuts off

To all the naysayers

It seems o2 are doing the right thing and offering a form of compensation/goodwill gesture to the millions affected by the outage. https://www.theguardian.com/business/2018/dec/07/o2-services-restored-after-millions-hit-by-data-outage Kudos to o2 for...

Service issues

After yesterday's issues I've not heard a single thing about compensation in any way I have 3 02 contracts affected. Is it that o2 thinks it will blow over and go away or is it that o2 will be in contact about compensation?