General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

02 switch up problems

I currently have the fold 4 with switch up on the contract. I have been into 2 stores to carry out the pre-order for the s24 ultra but neither have been able to complete it. They go all the way through the process and it come up with something like e...

O2 UK Highlights New Masts to Boost Shetland 4G Mobile Cover

VMO2 press release on the matter :- Virgin Media O2’s investment to bring enhanced mobile coverage to Shetland community welcomed by local MSP - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2s-investment-to-bring-enhanced-mobile-cove...

Identity Theft

I have been the victim of identity theft. The thief took out some O2 contracts and obviously never paid any bills. The other phone companies they did this with were brilliant, one phone call and it was sorted. Not O2.The call centre does not seem to ...

Impossible to cancel Son's contract

My Son's contract has expired. I am the account holder but it is his phone. I pay the bill. He wants to pay his own phone rather than shipping me the money. We went onto the shop but apparently they can't cancel contracts. I tried to cancel the contr...

if you had a choice

So i am currently looking at changing my provider from vodafone to O2. Have been with vodaphone for 24 months and was with o2 before hand - reason i changed was more attractive package with vodafone at the time. The biggest selling point for me on vo...

O2 cant transfer number between o2 and VM sims

Going through a very frustrating scenario with o2, and just feel helpless at this point. In the last 2 weeks ive had to call o2 7 times, hours ive wasted on calls. Im trying to move my number from one o2 sim into another sim that was originally a vir...

O2 can't transfer numbers between o2 and VM

Im going through a very frustrating scenario with o2, just want to make good people aware of the atrocious service o2 provides. In the last 2 weeks ive had to call o2 7 times, hours ive wasted on calls. Im trying to move my existing number from one p...

Amazon issue!

I am not able to proceed to check out with my Amazon account. It keeps jumping back to my basket. Spoken to Amazon, done all their checks. What have I done to cause this? Help.

Reference Code 08

Hi, please help. I upgraded my iwatch on Christmas Day…..all was working lovely with mobile data etc. Call O2 on 30th December to cancel my only iwatch and the adviser cancelled the new watch by mistake & not we keep getting the dreaded Reference cod...

'You can't access this page right now'

For months now I've been unable to access any pages on the o2 website with every click I make giving me the following message:'You can't access this page right now' I'm currently on the phone to o2 and it took over 30 minutes for someone to answer my...