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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Worlds worst customer service

O2 Are without the worst customer service EVER !!! My mobile data NEVER works. The phone me claiming to be calling from Haverfordwest but it’s clearly a international call with a foreign operator that was unintelligible, to tell me something I couldn...

zuckoff by Level 1: Joiner
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Bill PDF file size increase

Ever since joining O2 the bill PDF files have been around 35Kb each month.I just downloaded this month's bill today - it has increased in size by nearly 60 times, it is now 2Mb!Why the sudden increase - it is totally unnecessary and wasteful of space...

RazziB16 by Level 1: Joiner
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Mainly for Info re state of play Vodafone / Three

My concern is the possible reduction in MNVO'S. We have lost Plus Net and Virgin recently. Will Smarty or Voxi survive this tie up. https://www.lightreading.com/regulatory-politics/eu-waves-through-vodafone-three-merger-but-all-eyes-are-on-uk-approva...

Enlli by Level 65: Ultra-cool
  • 684 Views
  • 9 replies
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CCJ for someone else's O2 bill

I'm receiving demands from Overdales solicitors that I pay a CCJ due to an outstanding O2 bill. I have never had an account with O2. I replied out of courtesy to say they've reached the wrong person, but they are insistent that I have to pay. I've ev...

jdelan by Level 1: Joiner
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iPhone 15 vs pixel 8?

Hi everyoneOk so my birthday is next week and my mom and sister are going half on treating me to a new phone as I seriously need a new one.They were going to get me the iPhone 15 as I've always wanted an iPhone and I've always been told that iPhones ...

Hugo4ever by Level 1: Joiner
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  • 16 replies
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unlimited data and unfair usage policy!

Hi there - hope someone can shed some light on this matter. I just got an unlimited data plan with O2, coming from Three, who unfortunately started having mast issues in my area, but was more than happy with them, and their unlimited data is 'truly' ...

SteveDM by Level 1: Joiner
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  • 5 replies
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Broken Z Flip 4 after 5 months and no reply from o2

Hi thereI have never posted on here before so apologies if this is repeating a thread, but I have had a very bad experience with my Z Flip 4 and it's ended up costing me over £500 because I could not get a reply from o2, despite raising a complaint.M...

Neddie by Level 1: Joiner
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  • 14 replies
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O2 and Virgin Media have ruined my Credit Score

Hi! I was originally a Virgin Media customer. In August, I renegotiated my deal with VM, but they made a mess of this and it has taken months to resolve and my deal honoured; however, when I was renegotiating my deal, VM decided to issue a new sim ca...

Stu15 by Level 1: Joiner
  • 633 Views
  • 5 replies
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Worst network on earth

O2 is the worst network on earth—completely useless with coverage issues reported multiple times. There’s always maintenance going on, making it impossible to make or receive calls, and there are constant data issues. I’ve called support multiple tim...

Addy1 by Level 1: Joiner
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  • 10 replies
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