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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Apple Watch?

I’m a little shocked to see that O2 aren’t selling The Apple Watch 4 or attempting a monthly plan like EE and Vodaphone. I wouldn’t even care if it had sim connectivity, this is weird. Any ideas? Thanks

Jellieman by Level 1: Joiner
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4g watch

Will O2 ever support the 4g version of the samsung watch? And does o2 support any other watch on 4g?

gj100 by Level 1: Joiner
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O2 deals

What are O2 like for matching deals/existing customer deals? I am switching my wife's contract from Three and would ideally put her on O2. She wants the Galaxy S10e but found it cheaper on other sites.

Meady by Level 1: Joiner
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Network Status Alerts

Just had a multi-day O2 equipment upgrade in the cell that covers my home and workplace, resulting in temporary degradation of signal level (non-existent to 2 bars). No complaints here, these things need to be done.... However, thanks to https://stat...

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sorry a phone mast in this area isn't working

the mast that is im using is 10 miles away from my location and its been down since last week and i find it funny that im not connecting to any masts in my area and ive been told its a vodafone area not o2

paddyguy by Level 4: Observant
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O2 WiFi Calling

Just want to say how pleased I am that I'm on O2, a network that supports WiFi Calling! A close relative was involved in a nasty accident where they suffered from a brain injury. It was so nice to be able to keep far away relatives informed by being ...

Customer service

I would like to say a big thank you to an advisor named Rizqoh who was very polite,understanding and knowledgeable who helped me go through the task I needed help with and it wasn’t a straightforward task and she gave the help I needed and I believe ...

Peterb74 by Level 1: Joiner
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  • 4 replies
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connection issue

Your connection issues are NIGHTMARE...even opening THIS O2 page is gettnig 5-10 minutes. For what I pay £25 monthly if I have non stop problems with access to network by your operator??? I can't easy open even stupid some game page on facebook via m...

violka by Level 1: Joiner
  • 800 Views
  • 3 replies
  • 0 kudos