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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3393 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 11811 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12469 Views
  • 85 replies
  • 0 kudos

Resolved! Text adverts

Can you tell me if 02 read your private texts in order to direct the appropriate adverts to you? I texted a friend about a particular brand of coffee cup and then got an advert from that company, about their coffee cups (!) less than 5 minutes later ...

Anonymous by Not applicable
  • 1817 Views
  • 8 replies
  • 0 kudos

Resolved! Data rollover with bolt ons

I thought data was starting to roll over up to a max 12 gig now?, 1 of my pay monthly phone's just reset to new month today but no rollover of the data??

Anonymous by Not applicable
  • 5757 Views
  • 22 replies
  • 0 kudos

Resolved! 'Stuff you've bought' isn't very helpful on an itemised bill!

On a recent bill I was charged £1.66 for 'stuff you've bought'. I had to ring customer services and wait half an hour, just to be told what 'stuff you've bought' was! Any chance you could simply be more specific in future, and tell me what I'm being ...

Anonymous by Not applicable
  • 1403 Views
  • 10 replies
  • 0 kudos

Up at the o2

The O2 website shows 15% discount for O2 priority to climb the O2 arena "up at the O2" but how do you get it? https://priority.o2.co.uk/offers/accepted/5822181be4b01c2ad800d48e Have tried everything and resorted to phoning the o2 helpline, waited age...

Anonymous by Not applicable
  • 3409 Views
  • 8 replies
  • 0 kudos

Resolved! tariff and costs

As someone you would call 'not very techie' I'd appreciate some other views. I dont use a lot of my tariff ,60 mins per month(from 500mins) data 80mb (from500mb) texts 30 from unltd so therefore my tariff goes unused and at a cost of some £18.50pm pl...

Anonymous by Not applicable
  • 1238 Views
  • 4 replies
  • 0 kudos

Resolved! Free texts

I have got pocket hotspot and get 100 texts a month with 10Gig of data. I have tried to set up TUGO to send texts, but I get a network error when I try and set it. I need to know how to use the texts.

Anonymous by Not applicable
  • 2349 Views
  • 6 replies
  • 0 kudos

Resolved! chat message waiting in line

why not give a estimated wait time or you *** in line so we can roulghy guess how long we have to wait and whether or not we have time to eat a 3 course meal while we wait?

Anonymous by Not applicable
  • 1343 Views
  • 14 replies
  • 0 kudos

Roaming service

The roaming service of O2 must be the WORST across all european providers. All it takes is 10' of facebook usage or a bit of Viber/Waht's up and immediately the data speed becomes prohibitively slow to use anything. Effectively the user has NO servic...

Anonymous by Not applicable
  • 1509 Views
  • 4 replies
  • 0 kudos