General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Feedback

I’ve had a contract with O2 for 4 years, but unfortunately was forced to cancel it last week due to their poor service and lack of stock.I upgraded online to an iPhone 6S, which was supposed to be brand new but arrive with a scratch and malfunctioned...

"Balance"

Hi! Is anyone still having trouble getting a reply from sending "BALANCE" to 20202?I've just been on live chat with a guru who was absolutely no help at all and kept telling me it was working, although mine is clearly NOT. Thanx all.

Tips to keep your device in good health

Hi everyone, Last year, we posted some ideas on how to Spring clean your smartphone, and got a lot of additional useful info from your own experiences in the discussion. We'd now like to talk, more broadly, about how to keep your device in good healt...

Samsung S10 plus discount

Hi guys, interested to know if I'm just being over sensitive or if there is a genuine case to be annoyed.... I've just noticed the Samsung s10 plus has been heavily discounted by £200. Not only Is this a kick in the teeth for the loyal o2/Samsung cus...

Signal

I have noticed over the past few months that the 4g signal around the country has been unreliable ! Just last week I was in the centre of London and on many occasions I was only getting 3G which is so slow the apps I was using would crash and just sa...

Struggling massively with getting a decent signal

Hi, Just after some advice really on my next steps from fellow 02 customers. I've been with 02 for years but for the past 2-3 years i've struggled with getting any sort of data signal in public places. I go to a lot of sporting events / public places...

Samsung announces the Galaxy A10s - 4,000 mAh battery and fingerprint reader

Samsung has just announced its latest A-series phone, the Galaxy A10. This refresh of the original Galaxy A10 has a couple of key improvements. It adopts a larger battery and adds a rear-mounted fingerprint into the mix - something the standard A10 w...

Google Maps Live View feature now available to more Android and iOS phones | READ FURTHER COMMENT

Google introduced an AR feature to Google Maps called Live View. It's an augmented reality walking direction functionality guiding you through the streets. Well, today, Live View directions will work on more than just Pixel phones. All Android handse...

O2 WiFi Hotspots

Does anyone else actually have trouble using their phone when connected to one? It's a great idea to incorporate this into the network but O2 WiFi just doesn't seem to work at all when my phone automatically connects to it. Speeds seem to be super sl...

Contract renewal and Familiy Plan

Hey team We had four phones out of contract and not on a family plan. I went through a couple of hours discussion for renewing contracts and we agreed on a package on the basis of having a family plan to make it fall inside our target budget. However...