General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 down!

Is o2 down AGAIN in the uk??? How long till it’s sorted!!!

New Rank and Notification

I have just received an automatically-generated notification that I have moved up the ranking to Level 25 Hard Hitter.Thanks to the Community Managers for moving me up the ranking - much appreciated.Also I would like to point out that previous proble...

O2 parental access

I’ll change my SIM card when my contract is finished. I still can’t access any pages that seems to need parental approval after I spent 15 minutes on phone with somebody from o2 that told me she will sort it out in maximum 24 hours. THANK YOU O2!

Click & Collect collected, but it wasn’t me

I ordered an upgrade on Friday 30th and got a text & email at 3:52pm to say it was ready to collect. I went into the shop yesterday to find out it had been collected on the same day of ordering at 4:52pm. It definitely wasn’t me and I did not pass on...

Why stay on O2... they seem bad at everything now??

So basically there's absolutely NOTHING good about being on O2 anymore, AFAICT? - seemingly, EE has double UK data 4G speed. - EU & intl data roaming is best on Three. - most of the networks have cheap intl calling/texting bolt-ons. The only thing no...

O2 4G calling on the Samsung Galaxy S10

Anyone know the reason as to why O2 don't use the VoiLTE icon? It makes it easier to tell whether the service is working or not without having to constantly check to see if the 4G dropped to H+ etc. Just seems weird as I think O2 are the only network...

Google: Huawei's next smartphone will not have Google Apps

http://www.mobilenewscwp.co.uk/2019/08/30/google-huaweis-next-smartphone-will-not-be-installed-with-google-apps/ So I suspect it might have their own OS then?

Suspect the scammer tried to take my money in the name of O2

Hi there, I received the text message from '02 Contract' said 'your contract will be suspended if your PAC code is not updated. Login to My02 to make the required chages: o2-updates.co.uk your payment method has expired'But when I logged in to O2.co....

Reward Nominations: August 2019

Hi all! How did August go by so fast?! It's September next week already so let's make sure we fit in some content nominating in the next couple of days! Just to recap in case some of you are not familiar with our Reward Nominations. Each month we ask...

Wonderful customer care in O2 shop West Ealing

I would like to share with the company, about the excellent service I've had from O2 shop West Ealing. I'd like to specifically mention both Josh ( guru) and Prince who have taken a great deal of care with my recent purchase of a new phone. They are ...