General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Apple Watch issues

I have had a very annoying time over the past 13 days while trying to activate the eSim for my Apple Watch, which has resulted in me returning it to the Apple Store today so I don’t forgo the 14-day return. I’ve spoken to at least 10 different O2 gur...

WiFi Calling not reliable

I have terrible O2 coverage at home (despite the coverage map saying it’s good). I therefore try to use WiFi calling, as my home broadband is very good.However, I find that calls on WiFi Calling are really unreliable - they drop repeatedly after less...

Help

Can someone help me please

Networks Charging For Charity Donations

Am I the only one that finds it bad that mobile networks still charge the standard network charge for charity appeals? They should waiver the network rate charge when the number being called/messaged is associated with a national charity appeal such ...

Upgrade

Not sure what to do and any help would be very grateful. Been with o2 for 11 years and my current contract has now finished and would like to stay with o2. I have iPhone 8 and would like to upgrade to an iPhone XR but even with Black Friday deals o2 ...

Sony Xperia 1 and mobilephonesdirect

So I have started the new phone/contract search, and I rather like the Xperia 1. there is a good deal (well, several good deals to be honest) on the mobilephonesdirect website. My questions are then: Are the phones they supply single or dual sim? Has...

DHL/CItysprint/UKMail - terrible service STILL

So I ordered my iPhone 11 Pro Max 256gb Space Grey, with a tech21 case yesterday monring. HEadline was next day delivery availalble, or collect in store. I got through to selecting delivery, and found Same Day availalble - chose that, and was given t...

Beware of direct-to-mobile scammers

I've been scammed out of £759. This came to light after receiving what appeared to be a phishing text message from a company called iFitness. The message stated that I’d been charged £3. I decided to err on the side of caution and call O2 customer se...

No data in various places in London

I have always got no dat at East Croydon station, nor the surrounding area. I have to walk a mile or so away to get any. Also no data at Clapham Junction station. Anyone know why?

Walthamstow network?

Phone only on one bar most ofthe time and callers can't hear me. Website has been saying a mast is down in E17 for several days now. Anyone know what the situation actually is?