General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Is the iPhone Pro 11 Max worth it?

I am eligible for an upgrade in 14 days time and I am seriously concidering the iPhone Pro 11 Max.I have heard so many good things about it however the device is quite expensive and while I can afford it I want to see first if its really worth the mo...

5G is dangerous ?

Today I received an email petition about stopping 5G. It was about to be deleted when I noticed it had come from a highly educated friend, one of whose off spring is a foreign correspondent. So I researched and there seems to be scientific concern ov...

O2 RECYCLING COMPLETE BREACH OF CUSTOMER TRUST - DO NOT USE!!!

To Whom It May Concern, At 14.53 today, I had a phone call with ‘Liam’ (he refused to provide a surname) who was dealing with my case. I am very upset with the way my phone recycling has been handled by O2. When I sent the phone to 02 for recycling, ...

Awful signal

Hi.I purchased a Samsung galaxy s10 plus in June, after having a Samsung s7.My signal indoors used to be fine, but since upgrading my indoor signal is awful.I've signed up to three years with O2, and I'm sick and tired of being fobbed off.

O2 Travel inclusive zone - still awful

Currently in New York. 3rd time using travel inclusive zone. Still unusable, had to leech off of my friend of Vodafone’s hotspot. Doesn’t work whatsoever, moving to Vodafone when I get back. Recommended to buy a local T-Mobile or att sim by O2 rep as...

Live chat offline

Is live chat offline to everyone or is it just me please? I really need to contact them and can't call them from my phone just now.

Quick thanks to the O2 Community

Firstly thank you for my amazing O2 Surprise in the summer which I found very useful for my holiday Secondly, it's the A1 concert this Saturday which I won tickets for so I can take my friend who was a superfan back in the 90s! It'll be a great prese...

Iphone 11

To Anyone who has upgraded to the iPhone 11 what are your thoughts on it ie batt life and other changes made to the phone .... would you recommend it !!

Resolved! Debit card contantly declined

HelloI am trying to buy some data for my mobile broadband dongle and my debit card has been declined about 7 times.Phoned bank and they see the declines and they say it is O2...was put through to bank fraud department and they say no problems on acco...

O2 recycle

https://www.ispreview.co.uk/index.php/2019/10/o2-uk-hails-recycling-effort-3-million-handsets-saved-from-landfill.html#comment-212595 another read lol