General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Text Message

I have been sent a text message asking for me to upgrade my bank details which clearly looks like it’s from 02 but it’s not?

Chosen a samsung a10

Not in stock but have u got any Samsung for same price plz

Buying an android phone

I currently have a Nokia Lumia 735. I understand that from 31 December I will not be able to use Whatsapp on this phone as it has a Windows operating system. So, I suppose I need to get an android phone. The only things that I use my phone for are te...

I want to cancel my account

No signal or data for over a month, O2 admit there is a fault with the mast but keep spouting "we don't guarantee 100% signal"Ok O2...Regardless of your location... If the loss of signal is of no direct result of your actions, and it was never explai...

Apple Watch issues

I have had a very annoying time over the past 13 days while trying to activate the eSim for my Apple Watch, which has resulted in me returning it to the Apple Store today so I don’t forgo the 14-day return. I’ve spoken to at least 10 different O2 gur...

WiFi Calling not reliable

I have terrible O2 coverage at home (despite the coverage map saying it’s good). I therefore try to use WiFi calling, as my home broadband is very good.However, I find that calls on WiFi Calling are really unreliable - they drop repeatedly after less...

Help

Can someone help me please

Networks Charging For Charity Donations

Am I the only one that finds it bad that mobile networks still charge the standard network charge for charity appeals? They should waiver the network rate charge when the number being called/messaged is associated with a national charity appeal such ...

Upgrade

Not sure what to do and any help would be very grateful. Been with o2 for 11 years and my current contract has now finished and would like to stay with o2. I have iPhone 8 and would like to upgrade to an iPhone XR but even with Black Friday deals o2 ...

Sony Xperia 1 and mobilephonesdirect

So I have started the new phone/contract search, and I rather like the Xperia 1. there is a good deal (well, several good deals to be honest) on the mobilephonesdirect website. My questions are then: Are the phones they supply single or dual sim? Has...