General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

02 customer service

Started of by talking to o2 guru online today, as soon as i told them my reson for the chat was about the delay on my s20 ultra was fobbed of to another gure. Then when decided to call them instead had the same thing spoke to person, told them my iss...

S20 Ultra Delay

Anybody affected by the delay had an update yet? I'm currently fighting with o2 for an update but they are now saying 6 weeks, it was 4 weeks yesterday!!!!!

Reward nominations - February 2020

Hey everyone, It's been a few months since we've had a reward nomination but the community was graced with 2 great products reviews during February! For those who don't know we sometimes ask the community to nominate piece of forum content that made ...

Speaker sound quality issue on the Galaxy S20+

I received my Samsung Galaxy S20+ on 10th March, however there is an issue with the speaker sound quality.On the Galaxy S10 (& S9), the quality of the speakers sound fantastic. Dolby Atmos on the S10 really enhances the already great sound experience...

Viewing Texts Online

Does anyone else feel that 02 should allows customers to view texts messages online in MY O2 ?

Samsung S20 Series Dispatch email?

Just been reading on the Samsung & EE forums and it seems some people have been receiving emails stating their devices are arriving today/tomorrow. Anyone had their email from O2 yet or are we all delayed?

Galaxy S20 Ultra pre-order Delivery

Has anyone had any update or notification of pre-order deliveries of the Ultra s20. I ordered weeks ago but no updates or notification of possible delivery dates provided.

Samsung galaxy s20 ultra

Who has had a email off O2 about dispatch what date did you order?,

Phone Mast project interface

Hello, I am currently working on a large infrastructure project which we believe we will have numerous interfaces with O2 assets, for example protection of masts or relocation may be required. As of date I have yet to find a contact detail to discuss...

Samsung s10 plus pre order

Hi all I pre ordered s20 plus on 16th February as was assured when ordered that I'd recieve 3 days earlier before release as yet I've recieved no correspondence from 02 about despatch...is the a problem with handset distribution?