General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Data usage error

Hi all,in these strange days and having been deprived of any data due to some kind of error by O2, I note that another provider has just given its customers unlimited data during this crisis - free! What about it O2?

Scam

I have received a text from what appears to be a UK mobile number advising me that there is a payment account problem with my bank. The text contains a link to "update" details. Is this a scam?

COVID-19 - Extra Data

HelloVirgin and Sky are offering their customers extra data due to COVID-19 - is 02 offering something similar?

Media text message

I've had a couple of texts messages under the title 02 alert.. the message reads "you have been sent a media message from ............... (mobile number quoted - unknown to me) . View it at www.o2.co.uk/m/ by typing in your mobile number and pin .......

pac code

HiIm leaving 02 and want to keep my number with the new supplier. I cant text for a pac code as i have more than one phone on my account. I have gone on to my 02 and theres nothing there regarding me requesting a pac code. I have called them and thet...

Copy of texts

Hi can my mum get a copy of a text conversation from her phone from o2? I think the messages were exchanged in 2018, and she needs them for a court case.Thanks!

i want to buy Pay M

what are good PayM offers?

Replacement iphone

Hi, just curious if anyone has received a replacement like for like iPhone and if so have you had any problems with it? Thank you

S20 Ultra 4 weeks delayed

Hi all just a heads up post looks like the orders are 4 weeks behind and not UP TO 4 weeks as we all thought.I got notification from o2 my package will be delivered tomorrow, seeing as Samsung store have started sending orders I thought maybe it I wa...

Where is the chatline??

How do I find a chat line? My phone has stopped working so I can't call. I have been all over the website but even though it says use a chatline there are no links to said chat line anywhere. I just keep getting sent round in circles. I am spitting n...