General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

02 Taking the P

On a scale of 1-100 how much higher than 100 would u go to mark how abso ****** O2 is as a company? I think if 100 is as bad as a company can be then there must be some imbalance in space/time that has allowed O2 to be above and beyond the top mark o...

Positive feedback

Help giving positive feedback

iPhone 11

Anyone know why iPhone 11 so much more expensive with o2 than other providers such as sky.Need new phone and have been with O2 for years but loyalty not really recognised any more it seems. £10 + difference per month in offer between these two. Anyon...

Type size too small

Hi O2,Question for you/something to point out.Oddly, your choice to make the type small on the first page of this app means thatanyone wanting to check their remaining pay-as-you-go data (most people) have to a) search all over the place b) zoom in c...

internet speed

after joining o2 nearly 3 months ago i have found its the worst data speed of any network,i left vodafone when my contract ended as o2 was cheaper now i know why it was cheaper. if i could end my contract now free of chardge i would as it was a big m...

Excellent customer service

Mine and my husbands contract was terminating and we called O2 to review any upgrade deals. We came through to this lovely lady called Amanda fletcher. She was so patient and talked us through several deals. She was ready to answer any questions and ...

Insurance fraud

I know a customer who is going to commit insurance fraud, he sold his new Samsung S20 Note to CeX and he said to me he is going to report it lost/stolen then claim a new one on the insurance. I think that's out of order so I want you to stop it happe...

Upgraded to 12 month sim only

Upgraded after refresh device paid off. Keep my Xz2 compact for a year. Getting 15 data for £15 and can go back refresh after 3 months. I love the Sony Xz2 compact just like day 1 and get great coverage here on O2 so easy decision. I'll go for the Pr...

Slow 4g speeds

I'm connected to 4g (LTE) and only getting 11mb download speed kinda 3g speeds? Any help would be much appreciated, thanks

Been taken to debt collectors for a sim i never received

Hi everyone hoping someone can give some advice.Been dealing with o2 for about 3-4 months now with no resolve (never even had a sim with them as the sim i ordered never arrived and my countless calls to them are being ignored, i am being promised cal...