General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Phone arrived at couriers damaged.

My new phone was meant to arrive on Monday. Id tracked it through DHL tracking. By Tuesday it still hadn't arrived, so I contacted them. They said it arrived damaged, will be sent back an that I should contact 02.Im struggling where to find the link ...

Samsung s21 ultra

I've upgraded from my s9, the sim in the 21 isn't provisioned, no way to speak to an operator, can't even find my new number anywhere. what do I do?

Customer service is terrible

I have been trying to find out the status of an order that I have placed with O2 for two days it’s obvious they don’t want my business I can go to EE or someone else to buy the very same item but I thought it be convenient to keep it all together wit...

feedback

just want to give a massive thank you to David who answered my call on Thurs 29/1/2021 and dealt with mine and my husbands upgrade, he had the patience of a saint as we had issues accessing my husbands account. I had already spent more than 2 hours t...

That Multiple High 5 in O2 Community Banner

Is it just me or is it not a great thing to have the hands together High 5 pic heading up the O2 community pages ? It could be said well, it's for when all things get back to normal = huh ? ... ... ... things are never going to be back to what we hav...

WhatsApp

Is it impossible to delete contacts from my Whatsapp please ? I have Googled and whatever i found and tried doesnt work

O2 Virgin Merger

Are o2 and virgin looking to create a new company like Orange and T Mobile did when they merged?

companys within 02

Hi i hope someone can help me . I have had a man calling me from Think-Comms who says i need to sign a new contract for my wifes phone which is 02 and do this on my laptop , i have been trying to get an answer about this problem for 3 days now and go...

Scam message asking to log in to update payment details

I've informed o2 but worthy of a post as the website the text message directs you to is extremely convincing.From number +44 7983 834463I've recieved a text message this morning from a mobile number asking me to log into my account to update my billi...

losss of service for four days

hi folks I'm looking for advice as to any way to get a meaningful response from network services.First thing Wednesday morning both our phones lost service and checking the status with https://status.o2.co.uk/ showed that there were issues with a loc...