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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 30414 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29936 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Cracked screen

I have cracked my screen on an iPhone 11 Pro. Don’t think I have insurance. Is it o2 or Apple that would fix it and would any one have any idea of the cost ?

kmag52 by Level 2: Apprentice
  • 435 Views
  • 1 replies
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Call Spoofing

Hi guys, I am just creating this topic so others can get their answer. I have been recently having missed phone calls from mobile numbers, I phoned them back out of politeness and they have all said I phoned them. Obviously, I have not called these n...

BlueCyber by Level 1: Joiner
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  • 5 replies
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Terrible 4G performance in Manchester

Just switched from EE and I'm shocked at how bad the 4G performance is on O2. It's simply not 4G and the big data package I was offered is a complete con as it's totally unusable. I'm aware that there are advantages and disadvantages with different n...

Anonymous by Not applicable
  • 3866 Views
  • 15 replies
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No Signal / poor signal Paignton Devon

Several weeks ago the signal in areas of Paignton & Torbay became so bad I was unable to make / receive phone calls / texts .This is still happening .What is the point in paying for a mobile phone when I can t use it ?Does anyone know when this is li...

O2 upgrade Experience.

I was instructed by SWMBO that an upgrade was required as, and I quote "this phone is **** and won't connect to data anymore".Not being one to argue or sway the decision, and in the interest of research, I promptly jumped on to MyO2 and hit the upgra...

MI5 by Level 94: Supreme
  • 3564 Views
  • 34 replies
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merger with virgin media

Members of my family have had terrible service from Virgin Media, as an 02 customer I am not happy with this unwanted addition, i would now like to cancel my 02 sim only contract, can you advise. I have been an 02 customer for many years now. I want ...

Paul13 by Level 1: Joiner
  • 514 Views
  • 1 replies
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Super Speed o2 5G

Been to the Office today for a couple of hours, and did a speed test on 5G and was astonished to see the 5G speed is blistering fast:1st image is from the o2 network App, the 2nd from Open Signal This is LS11 in Leeds btw.... and all i can say is wel...

Screenshot_20210604-143238.png wow O2 .png
madasaf1sh by Level 76: Forum Legend
  • 683 Views
  • 1 replies
  • 3 kudos