General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Recovery of Text Thread accidently deleted

is there any way to recover a whole text thread which accidently deleted last night ?

New handset advice

I am looking for a new handset. I am not the best at tech and currently have a three year old Sony Xperia. Prior to this handset I was used to Samsung. As with everyone my phone contains my life.Owing to remote working my phone has to contain a multi...

Anyone else contract been upgraded?

Got an S7 which i had on contract since 2018. Paid off the phone last year so just pay for airtime now. Roughly £21 (plus F&F discount) for 4GB of dataGot a letter yesterday saying my tariff is no longer available from o2, so will be put on a new tar...

Credit Referrals Team

How long do the Credit Referals Team typically take to respond? The automatic reply states they typically respond with an outcome in 3 working days but I emailed them nearly 3 weeks ago and still no response ... Any advice/help is appreciated!

how would I go about giving a compliment

I upgraded my phone yesterday in the Solihull Touchwood store and had a brilliant experience with Jaspriya. I would really like her to be recognised for the excellent way she dealt with me

Calls to say I’ve missed called someone when I havent

Over the last week I have revived 2 calls from mobile numbers and people I don’t know claiming they have had a missed call from me. I’ve checked my outgoing calls and nothing Is showing to suggest that I have made either of these calls. I’m concerned...

Billing Balance Email?

I've moaned previously about not being able to see what payment i owe without having to search high & low... For some reason i've had a helpful email stating This month, there's no balance to pay on your Airtime Plan, you only have to make your Devic...

no signal

We live in Preston Paignton, we have had would you believe no signal since we think May 22 2021! 02 have told us thet have taken down a mast and getting a replacement site ready, they have told us they will update us on the 18 July! (message came a m...

Fraud Text?

Hi I have just received a text from O2 saying my payment hasnt gone through. Just wanted to verify as it maybe spam?I pay by DD and it looks like my payment isnt due for another week.

Sim only%20deals

Hi. Looking to change to a sim only deal when my current contract runs out . Any tips or pitfalls to be aware of ?