General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Charged for a monthly top up after PAC transfer

On Jan 28, my auto top-up of £15 a month came through, and I subsequently stopped receiving service from my SIM. No data internet connection despite showing 4g, and unable to make phone calls / texts without wi-fi. After contacting o2 on twitter (sin...

Transferred to business - no 5g

Hi all, I recently transferred my o2 personal account to a new O2 business account.I have a Samsung s23 and was able to get 5g on my phone no problem. Since moving to business (same phone, same sim), 5g does not work in areas where previously 5g did ...

Virgin & O2 free USA roaming True / False

I have heard that is you are a Virgin broadband customer and also have O2 pay monthly you get free USA roaming instead of the £6 per day charge.Is this correct and if so how do I get it. Thank you.

what has hapened to o2

what has happened to customer support , spend hours waiting to get through , to be either cut off or told system down , when I did get through the individual didnt not understand . They are shocking have they moved ,as you never get a english voice a...

Bills

Well for the last week I have been trying to contact O2 to pay my bill. Each day for the last 5 days I have got "Sorry we can't do that just now due to new migration" Well THANKS O2, I have now not been able to pay my bill and you have barred my acco...

Samsung £1 Earbuds offee

I am still trying to chase O2 customer service about not receiving my text message code to claim a pair of Samsung Earbuds for £1. I have phoned around 15 times now over the last 4 months and I keep being promised call backs, that a form has been fil...

O2 default on my file for a contact paid!!!

O2 have placed a default on my file for a contract paid up. I have emailed the various emails to ask them to remove the default. The account went into late payment 1, 2 and then default. I tried to pay the account in novmeber but they closed the acco...

unable to enter competitions

unable to enter online competitions using SMS on phone as blocked by O2

Customer Service

Why has the customer service quality deteriorated so much with O2? My phone line has been disconnected and reconnected five times in just two weeks, and when I call for assistance, it takes two days to get a response. I've requested compensation for ...

Leaving o2

Hello, I have 2 monthly Sim only cards with o2 (both in my name, one is used by husband). I altered my contracts in a local o2 shop 14 March 2022 before it closed for good or I would have gone in to ask. As both were 24 month contracts at what point ...