General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

My sim was supposed to be cancelled but it hasn’t been??

Last month I called up 02 to cancel a pay monthly pocket hotspot and was told it was all sorted. However I’ve just received an email that I’ve been charged again for it this month?? I refuse to pay an unwarranted £50 and I’ve rung up only to be on ho...

On HOLD HOURS

Hello is anyone else having trouble trying to speak to someone at 02! I have been trying since Thursday and now a total hours of 12 waiting in HOLD!!

Unwanted Email Correspondence About Price Increases - Need Clarification

I left O2 quite a while ago, and since then, I have received email correspondence regarding price increases. It's perplexing to me as I no longer have any active services with O2, and I thought I had successfully terminated my account. I've double-ch...

The infamous O2 Scam Repair Centre, do they actually do anything? Samsung are just to Blame!!!!

The O2 Repair Centre is just a scam. Honestly I don't think they even have a repair centre. Bunch of people saying "my computer says no" I got my Samsung Fold 4 in Aug 2022 and after 8 months the Hinge had an issue, it would not fold completely flat....

O2 put themselves first

Heads up for anyone who is unfortunate enough to have to face O2 customer service.I purchased a new phone a week ago and it was sent to an O2 address up in Leeds, not the delivery address I had asked for it to be sent to. I thought this would be a si...

O2 voicemail access from Vietnam SIM

Hello Currently in Vietnam using a Vietnam Vinaphone SIM and WiFi where I can. I still have my O2 SIM. Can I access my O2 voicemail? At least to record a message to say I’m not taking VM? I can seems to manage this using either SIM and/or voicemail. ...

Help reassurance ?

so I ordered a phone last week and they say it’s stuck on processing the iPhone 15 pro max had them say they are raising it with IT Department but I received my contract emails and even order confirmation delivery was supposed to be Sunday but delaye...

FRAUD Victim!

I was a victim of fraud, nearly 2 months ago, and reported it to 02 immediately, when I smelled a rat. The scammers took out the most expensive new iPhone on my account! I'm left liable to pay £1,770 or so! O2 told me on the phone it had been raised ...

O2 failed to correctly move my number 3 times, unsure what to do now

Hi, I requested my number be moved from iD to an O2 Pay As You Go on the 3rd. The number swapped on the SIM but not on the account and I was locked out of my O2 account and unable to do anything with my account.I rang O2 on the 8th and they told me I...

Charged for a monthly top up after PAC transfer

On Jan 28, my auto top-up of £15 a month came through, and I subsequently stopped receiving service from my SIM. No data internet connection despite showing 4g, and unable to make phone calls / texts without wi-fi. After contacting o2 on twitter (sin...