General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Disgusted

Absolutely disguised with o2. Come to realise that o2 have been over charging me and not adhering to the price promised to me when I took the contract out. 4 months of trying to sort this must be 20 odd hours on the phone to them, repeatedly lied to ...

O2 Sunderland and Sony phones

Hi it's awhile since I've been on the forum, it's changed alot.Well having a small problem with my Sony 1iiSo was in Sunderland and went into store, big mistake should of just called Sony like I've done previously with problems.5 employees at back of...

O2/Virgin merger

How can the same products for the recently merged companies be so different price wise. Some of the phones on Virgin are considerably cheaper for the same product than O2.

Intermittent Connection to Hikvision CCTV

Hi, One of our customers seems to be having issues connection to their Hikvision CCTV when using their O2 mobile data - sometimes this works briefly but the majority of the time it does not. The CCTV has been installed for some time and I know that e...

O2 review for anyone thinking of joining..don’t!

Liars/bullies & don’t want to help ex customers who have mental health issues, instead they push them into depression, destroy credit scores & give absolutely no f**is abouts anyone, I wish I could give 0 !! worst company I have ever had to deal with

A Fair Deal For All?

Your website states "We Believe in looking after our existing customers, which is why they always get our best deals" Having reached the end of my contract I decided to view your deals and it seems not to be true, as a new customer can get 160GB Data...

Download Speed

What is the fastest download speed people get with o2

Internet service

Been with o2 for years now but the service seems to be getting worse. Constantly slow internet, me and my mates actually laugh at how I never have service even if it says i’ve got 4G. Will definitely pay a bit extra and go with EE on my next contract

Worst service I’ve ever had. Traumatizing rather

As a paying customer I’ve had the worst experience and arrive from o2, from them over charging me to constantly blocking my phone. So much confusion between the staff, messing with my credit and in general just giving me hell. I’m not the only one wh...

Customer support

Disgusting customer service as usual lately. Advisor did not give a care about my situation and must have been chewing gum or eating as sounded like a horse. Explained have 3 accounts and needed emergency data for work. No help Just put on hold and b...