General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Deeply concerned about o2 security breach through app

So I was on the app yesterday looking at upgrades and there was an option for ‘need more info’ or something along those lines. I clicked it and it took me to o2 customer support through WhatsApp. The ‘operator’ took me through options for upgrade. My...

Upgrade stopped by fraud and I don't know why!

I spent almost an hour on the phone on Friday sorting out an upgrade. I then received all the texts and emails relating to it and later on a dispatch email. I have had my o2 account 16yrs and can usually sort anything out through the online chat in t...

Google pixel 6

I was just looking at the gp6 Pro on another website. Besides all the usual features it has an outstanding astrophotography mode for a mobile phone.So anyway the main sensor is a 50 megapixel octo pd quad Bayer setup. Which to be honest I had to look...

Staff compliment

Having had a fantastic experience recently while purchasing my new phone, is there any means of contacting their managers to praise the staff involved?

Samsung z flip 3

Has anyone had problems with the screens. I've heard they tend to lines down the screen on the Samsung flip. That they don't last long

connecting to the wi-fi on the London Underground

My OnePlus Nord does not connect to the wi-fi on the London Underground. It has no problem connecting to other wi-fi networks; my previous handset could connect to the wi-fi. Following the advice at https://community.o2.co.uk/t5/Other-Products-and-Se...

Why is O2’s 4g such a joke??

Does everyone else find O2’s 4g coverage an absolute ballache?? literally the old days of dial up internet were quicker ! When are going to properly address this? 5g seems an awfully long long way away!

Resolved! Data roaming charge iphone4

Went on holiday to Mexico recently. Turned data roaming off of course. Used wifi while I was out there. On my return my account was suspended as I'd used more than my tariff. Now I owe £240 in overseas charges! HELP!!! Anyone have any advise?

Fantastic team in Manchester Central

So I’ve had a nightmare with o2 and customer services were not getting at all. So as a last resort I went to my local store (Manchester arndale/central) and they actually listened to my and helped to get a plan in place to resolve it. They arranged f...

O2 Scam Alert - April 2022

I wanted to make people aware of a very convincing scam...I have received a call from someone claiming to be an o2 employee, saying I have been selected to receive a 50% discount from my monthly tariff. (I had recently upgraded my contract so naively...